The Culinary Academy of Las Vegas (CALV) is the country’s leading nonprofit culinary and hospitality training institute. CALV’s mission is to train people for successful hospitality careers in Las Vegas. CALV’s vision is to reduce poverty and eliminate unemployment by providing employability and vocational skills to youth, adults, and displaced workers.
The Chief Operating Officer (COO) is responsible for enhancing internal organizational processes and infrastructure to ensure that the Culinary Academy of Las Vegas will continue to grow and fulfill its mission. The COO analyzes operations to evaluate the performance of CALV and its staff in relationship to meeting stated organizational objectives and to determine areas of potential program improvement, cost reduction, and policy changes. The COO provides leadership and direction for select departments and hardwires operating practices that ensure student success, product quality, service delivery standards, safety goal achievement, and financial success. This position reports to the Chief Executive Officer (CEO).
The COO builds on the organizational values and strategic vision for the long-term growth and sustainability of CALV. This person will determine and formulate policies and provide direction within the guidelines set by the CEO and Trustees. The COO will plan, direct, and coordinate operational activities at the highest level of management with the support of department directors and staff mangers. The COO will Confer with the CEO, Executive Leadership Team, and staff members to discuss issues, coordinate activities, or resolve problems. This person will also communicate with internal and external customers and represents the organization to customers, the public, government officials, and other external sources.
EXAMPLES OF DUTIES AND RESPONSIBILITIES:
Achieve Business Performance
Be accountable for the aggregate plan and delivery of systems, operations, properties and maintenance, and the general operating model of CALV.
Leverage the advantages of bringing together the operational expertise and drive through more efficient ways of working.
Ensure strategic objectives shaped at Executive Management level are translated into tactical business plans with mechanisms for key measurements in place to monitor progress.
Ensure that business change projects are delivered in line with directions from Executive Management level.
Coordinate the efforts of the different operational areas under management to ensure minimal redundancies, maximum efficiency, and maximize value for money.
Re-balance resources between different areas (e.g. reallocating budgets, within overall approved resources for the year).
Contribute to the development of business unit strategy for the next 2-3 years by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment.
Manage departmental budgets including signing off invoices and quotes within policy, signing off capital expenditures within budget, and approving purchase or sell decisions.
Analyze general effectiveness of processes and systems in use for the enterprise and recommend corrective action or automation.
Review performance against balanced scorecard components as prescribed by the Executive Management, discuss gaps, and agree on action plans to close gaps.
Benchmark productivity of the department against industry standards and create measures to improve productivity.
Driving Business Direction
Be an integral part and driver of the strategic planning, budgeting, and forecasting of business requirements and decision-making process.
Build strong relationships with key external stakeholders, government, suppliers, etc. to ensure correct focus and direction for the enterprise at operations and service level.
Ensure an effective and efficient operating model is maintained.
Develop and facilitate planning across the COO environment.
Serve on internal and external committees where applicable.
Ensure that risk is effectively addressed in all aspects of the business.
Ensure that a proper infrastructure (building, systems, and staff) is maintained and developed for the enterprise.
Accountable for driving the business model under the COO environment.
Accountable for planning and opening of new services or accounts in terms of expansion of the business and business plans.
· Develop and maintain a positive and ethical work environment that is conducive to attracting, retaining, and motivating a diverse group of employees.
Build strong relationships with key stakeholders and peers on Executive Management to ensure the correct focus.
Provide clear directions on strategic goals, translating and prioritizing them into business and performance measures.
Lead, inspire, and coach a team of high caliber professionals, creating succession to key roles and enhancing CALV management capability.
Monitor the strict adherence to governance and set high standards of professionalism across the functions.
Ensure that managers create effective workforce plans and recruitment demands plans for their areas.
Review Performance Improvement reports to determine effectiveness of interventions.
Ensure participation by staff on satisfaction surveys and execute action items with the management teams of the business units.
Knowledge of principles and processes for providing outstanding internal and external customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of principles and processes for creating an effective and supportive student learning environment. This includes broad awareness of current pedagogies, learning delivery modalities and innovative student support services models. Knowledge of physical assets management. This includes, but is not limited to, buildings, grounds, vehicles, technical systems, and inventories. Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process
EDUCATION & SKILLS:
The successful candidate will believe in the core values of the Culinary Academy of Las Vegas and be driven by its mission and vision. The candidate should demonstrate a passion for breaking new ground to drive social and organizational change. The successful candidate will most likely have had experience with a public or non-profit organization. Additional requirements are:
· Proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment.
· High level of business acumen including successful P&L management.
· Ability to balance delivery of programs against realities of a budget.
· Problem solving, project management, and creative resourcefulness.
· Ability to think strategically, anticipate future consequences and trends, and incorporate them into organizational plans and financial models.
· Exceptional capacity for managing and leading people; a team builder who has experience in scaling up organizations; capacity to enforce accountability, develop and empower talent, and learn the strengths and weaknesses of the team to put people in a position to succeed.
· Enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary.
· Thorough understanding of finance and systems; broad experience with the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, finance, and information systems.
· Skill in email software and Microsoft Office suite.
· Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
· 10+ years of work experience, preferably in education, hospitality/service industry, or non-profit management.
· Bachelor’s degree required, master’s degree preferred - MBA or Master of Public Policy/Public Administration.
LICENSING AND CERTIFICATION:
· Possession of valid Nevada Class C Driver’s License.
· ServSafe certification required within 90 days of employment.
Attend meetings outside of normal working hours. Work may require occasional weekend and/or evening work.
Mobility to work in a typical office setting, use standard office equipment, and drive a motor vehicle to attend meetings. Vision to read printed materials and on a computer screen. Hearing and speech to communicate in person or over the telephone.
The Culinary Academy of Las Vegas is an equal opportunity employer. Employment is decided on the basis of qualifications, merit and business need without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by law.
Job Type: Full-time
relevant: 10 years (Required)
About Culinary Academy of Las Vegas
We provide various training for entry-level and incumbent workers in the Las Vegas hospitality industry. As a labor-management trust, the Academy has invaluable partnerships with the Culinary Union 226, Bartenders Union 165, and 28 major properties on the Las Vegas Strip. Our goal is to provide high-quality training that will enable people to have great careers in the hospitality industry, with good wages, opportunities for career advancement, and health and retirement benefits.
The Academy is an internationally recognized model for workplace education and vocational training. Students receive real-world training through our restaurant, the Westside Bistro, and our catering division, Culinary Arts Catering, which provides banquets at our events center. In addition, the Academy is a caterer and concessionaire for The Smith Center for the Performing Arts.
The Culinary Academy of Las Vegas plays an important role in the community, working to overcome poverty and unemployment. Since our beginnings in 1993, we have trained more than 40,000 people for our participating employers in the hospitality industry. All classes are licensed by the Nevada Commission on Post-Secondary Education.