Greenheart International is a 501(c)(3) nonprofit committed to connecting people and planet to create a more peaceful and sustainable global community. We achieve our goals through a unique set of programs and initiatives fostering cultural exchange, eco-fair trade, volunteerism, personal development and environmentalism. Greenheart encompasses three main branches: Greenheart Exchange, Greenheart Travel, and Greenheart Shop.
What we’re looking for:
Greenheart International utilizes two databases for our business processes, Greenheart Exchange Online (GEO) which is an internal CRM for 3 of our departments and Salesforce for 3 other departments. The Business Systems Manager will be responsible for the ongoing development of both systems and working with departments to identify ways in which processes can be identified, enhanced and implementing change to increase efficiencies.
Some things you might do as our Business Systems Manager:
Act as Product Owner for GEO with external development company.
Utilize project management skills to manage deliverables for GEO and our Salesforce instances.
Hold regular internal organization & team meetings and external backlog grooming, attending meetings with developers throughout development sprints and providing them guidance with priorities for development including functionality changes and bug fixes for all departments in cooperation with the Systems Analyst and Salesforce Administrator.
Consult with and solicit input from VPs and directors for overarching guidance on relevant regulation changes/updates and priorities for development.
Assist the Directors of Compliance/Operations in their respective departments with periodic reporting and providing support to meet report deadlines as well as assist with preparations for the yearly audit in cooperation with the Systems Analyst.
Provide support with requests from Greenheart’s Chief Information Officer and other leadership.
Assist with the creation and review of systems documentation and database user guides/handbooks, ensure guides are updated after significant systems changes and/or on annual basis.
Manage the documentation of functional requirements for database, assist in the evaluation of development vendors, manage project timeline with vendor, and executing that project plan.
Coordinate with Greenheart program admins to create, test, and roll out a system that addresses the programmatic and regulatory needs of Greenheart Exchange.
Work alongside departments utilizing Salesforce and help steer Salesforce Development to meet business needs.
Create monthly dashboard reports for executive team.
Supervise Systems Analyst and Salesforce Administrator, lead department meetings, correspondence and all interactions with external developers.
Conduct regular weekly meetings with team members as well as team meetings.
Provide secondary support for login questions/password resets (emails and calls), reports for data analysis, checking operational excellence, and for support of field staff / remote employees.
Oversee testing of database updates and new functionality with the Systems Analyst and Salesforce Administrator.
Perform other related duties as needs arise or change within the department.
Some qualifications you should have:
Bachelor’s Degree required
Experience with an Agile Development cycle.
Experience working with Salesforce.
Excellent communication and documentation skills, both written and verbal.
Experience with and strong project management skills.
Good time management skills.
Good listening skills.
Self-starter, ability to work independently and with a strong initiative.
Experience with workflow creation and revisions.
Understanding of SQL, XML and web services integrations.
Understanding of reporting technologies and the use of business analytic tools.
Proficient with Microsoft Office Suite
Internal Number: 3122641677
About Greenheart International
Greenheart International is a 501(c)(3) nonprofit committed to connecting people and planet to create a more peaceful and sustainable global community. We achieve our goals through a unique set of programs and initiatives fostering cultural exchange, eco-fair trade, volunteerism, personal development and environmentalism. Greenheart encompasses four main branches: Greenheart Exchange, Greenheart Travel, Greenheart Shop, and Greenheart Transforms.