Department: Center for Civic Engagement Salary/Grade: EXS/6
The Senior Program Coordinator provides management for an education, research &/or operations program/project, recommending goals, assessing feasibility and ongoing performance & providing day-to-day oversight of administrative & operational functions.
This job develops and implements service-learning programs for undergraduates by creating partnerships with community organizations, like the Center’s AMPED program which trains students to work as mentors with youth in the juvenile detention system. This person will research and design a new curriculum to strengthen existing programs and will assist with the creation of new initiatives with internal and external partners.
Areas of responsibility:
Budget & Financial
Manages day to day operations of engaged learning programs like the Center’s AMPED program which connects trained student mentors with youth in local juvenile detention centers.
Ensures that program/project mission, values, guidelines, policies & procedures are implemented & maintained.
Manages design and development of program databases; compiles & analyzes data; prepares reports.
Reviews processes and recommends changes to incorporate state-of-the-art technology as appropriate into administrative, recruitment, marketing, and educational components.
Identifies service improvement opportunities that will better enable program/project to achieve its goals and objectives.
Budgets & Financial
Participates in budget preparation.
Maintains budget & associated analysis & reports.
Communication, Outreach & Recruitment
Develops coordinated, consistent marketing and brand messages.
Creates appropriate online media tools (e.g. website, email blasts, etc.) for programs
Incorporates social media and networking into program/project aspects as appropriate.
Strengthens partnerships with external resources by defining, promoting and marketing benefits of participation and involvement to the organization.
Creates and nurtures relationships with internal and external partner organizations to develop a network of enthusiastic organizations engaged via active participation in the success of program/project.
Reviews market trends to recommend future plans to increase revenue, participation, engagement, etc.
Observes program sessions and interacts with participants for purpose of gaining participant insight, growing and strengthening program knowledge, and optimizing participant and community partner satisfaction.
Coordinates the collection, analysis & reporting of required information for surveys, review documents, public information documents, etc.
Analyzes evaluation data from instructors, students, participants, etc. to assist in program/project development and updates.
Implements corrective actions required as a result of surveys or other indicators.
Coordinates programming, educational, student, alumni, workshops, meetings, etc. including speakers, agendas, etc.
Develops plans and arranges meetings, workshops, events, etc. designed to exchange information, promote research objectives, and to build internal and external relationships within NU.
Ensures that event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner.
Supports faculty in development and implementation of new program components, research and evaluation, student training and support, and management of community partnerships.
Grants & Contracts
Helps senior Center staff identify and pursue funding opportunities for engagement programs.Works with Center staff and appropriate NU offices to ensure compliance with grant terms, submission of timely reports, etc.
Manages program/project curriculum, seminars, presentations, workshops, learning experiences, websites, social networking, etc. based on goals/objectives.
Manages academic quality and continued growth and expansion.
Identifies & obtains external expertise as needed and works with content experts for current and new programs.
Reviews programs/projects to increase efficiencies to support growth.
Manages speaker selection, communication, and topic development.
Leads program/project updates and improvements.Strategic Planning
Administers & maintains existing strategic plans.
Participates with area/unit senior staff in the conceptualization, development and presentation of materials used in functional operations.
Recruits students to participate in engagement programs.
Supervises and advises students throughout participation in programs.
Develops and implements, with faculty, Center staff, and community partners, appropriate training mechanisms for student participants.
Facilities reflection for student participants with faculty, staff and community partners.
Completes program/project logistical details such as scheduling, curriculum, facilities, technology, training, etc.
Implements strategy regarding structure, process, & staff support of students in compliance with NU policy.
Supervises approximately 15 student volunteers and 1-2 work study student assistants &/or provides work direction.
Performs other duties as assigned.
Minimum Qualifications: (Education and experience)
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
1 year program/project administration or other relevant experience.
Minimum Competencies: (Skills, knowledge, and abilities.)
Ability to communicate and work with people who have diverse backgrounds and experiences.
Ability to clearly communicate, both written and orally, with a range of audiences –including students, foundations, and nonprofit executives.
Strong organizational, management and leadership skills.
Ability to prioritize and multi-task in order to meet key tasks as scheduled.
Advanced understanding of Microsoft Office (Word, Excel, Power Point, Outlook) and web-based programs.
Preferred Qualifications: (Education and experience)
Experience participating in and facilitating community service activities and/or service-learning.
Experience working in education/youth development settings.
Familiarity navigating a university or similar institution.
1-2 years program administration or other relevant experience.
Preferred Competencies: (Skills, knowledge, and abilities)
Content knowledge specific to program; working understanding of music theory and composition software.
Basic understanding of Adobe Creative Suite.
Experience working with youth from under resourced communities.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 37240
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.