The Perioperative Concierge s primary responsibility is to serve as Saint Barnabas Medical Center s (SBMC) liaison between Perioperative areas patients and family the institution as a whole. The Concierge s provides a specific channel through which patients can seek solutions to problems, concerns, and unmet needs, in outpatient and PACU settings. The concierge serves as neutral facilitator in gathering patient's perspective, the health care provider/employee's perspective and coordinating/resolving the matter. The concierge is responsible to analyze and prepare reports based on information derived from patient interaction, for institutional use. The concierge is responsible to maintain effective collaborative relationships with nursing, physicians, allied health staff, patients and their families. The concierge will be responsible for escorting patients and family members throughout the perioperative service line, ensuring patients and family members get to the appropriate area.
Bachelor's degree or equivalent in health related field with 3-5 years experience in social sciences, other health-related professions such as nursing, social work, or counseling.
Must have demonstrated excellence in written and verbal communications skills.
Must have demonstrated interpersonal skills for problem solving while eliciting information from poor or evasive communicators.
Demonstrated successful collaboration with counterparts within the work area and throughout the organization.
Analytical skills are required to analyze information and data, identify needs, and prepare in an organized fashion.
Must have knowledge of computer tools, MIDAS or equivalent, Microsoft Office and third party websites i.e. Press Ganey.
Must be able to function objectively in hostile, sensitive, and stressful situation, work autonomously, "think on one's feet", manage stress, anticipate, improvise, and synthesize extensive information to focus issue.
Successful completion of Saint Barnabas Medical Center Orientation.
OUR MISSION, VISION & VALUES:
Employees of Saint Barnabas Medical Center are committed to exemplifying the Standards of - Exceptional Communication, Compassionate Care, Outstanding Teamwork, Professional Integrity and Ownership & Accountability - creating an environment of C ompassionate C are, H ealthcare E xcellence and S uperior S ervice (CCHESS) for all that enter our facility. If you share the commitment, dedication and drive meet the CCHESS challenge, we welcome your application.
Since 1865, Saint Barnabas Medical Center (SBMC), located at 94 Old Short Hills Road in Livingston, is New Jersey s oldest nonprofit, nonsectarian hospital. The 597-bed institution is one of the largest health care providers in the state, treating more than 35,500 inpatients and over 84,000 Emergency Department patients each year. The Medical Center and the Saint Barnabas Ambulatory Care Center provide treatment and services for more than 300,000 outpatient visits annually.
The Medical Staff is comprised of more than 1,600 physicians in 100 medical and surgical specialties and there are over 3,400 employees. As a teaching institution, we have nine residency programs and one fellowship in Mammography and a shared Nephrology fellowship with Newark Beth Israel. There are a total of 154 residents and fellows.
Among Saint Barnabas nationally recognized facilities are The Burn Center, the only certified burn treatment facility in the state; the Barnabas Health Care System Renal and Pancreas Transplant Division, one of the most active transplant programs in the country; The Saint Barnabas Heart Centers, a world-class cardiac surgery program in affiliation with Newark Beth Israel Medical Center; The Neurology and Neurosurgery Program which is the only program in New Jersey to be ranked by US News and World Report as a Top Hospital for Neurology and Neurosurgery. It is led by an unprecedented team of experts dedicated to diagnosing and treating disorders of the brain and nervous system; the Regional Perinatal Center, providing care for high-risk and critically ill infants in New Jersey s leading Level III, a 56-bed Neonatal Intensive Care Unit; comprehensive Pediatric Services including a dedicated intensive care unit; The Bariatric Surgery Center of Excellence, designated by the American Society of Bariatric Surgery; a nationally accredited Chest Pain Center, The Center for Sleep Disorders; The Comprehensive Stroke Center at Saint Barnabas; extensive services in robotic and minimally-invasive surgery, The Institute for Reproductive Medicine and Science at Saint Barnabas, the widely recognized assisted reproductive technology program; and comprehensive cancer programs and services that includes one of the largest Radiation Oncology programs in northern New Jersey and a highly-specialized Gastrointestinal Cancer Center of Excellence.