Cures Start Here. AtFred Hutchinson Cancer Research Center, home to three Nobel laureates, interdisciplinary teams of world-renowned scientists seek new and innovative ways to prevent, diagnose and treat cancer, HIV/AIDS and other life-threatening diseases. Fred Hutchs pioneering work in bone marrow transplantation led to the development of immunotherapy, which harnesses the power of the immune system to treat cancer. An independent, nonprofit research institute based in Seattle, Fred Hutch houses the nations first cancer prevention research program, as well as the clinical coordinating center of the Womens Health Initiative and the international headquarters of the HIV Vaccine Trials Network. Careers Start Here.
The specialist will provide cancer-related and tobacco cessation information to patients, general public and health professionals through telephone, email and live chat channels via the National Cancer Institutes Contact Center (NCICC).
The available positionis for either the 5:45 a.m. to 2:15 p.m. or 9:45 a.m. to 6:15 p.mshifts; however the hours of operation are from 6:00 a.m. to 6:00 p.m. PST. TheNCI's Contact CenterInformation Specialist works under the direction of the Contact Center Manager, Assistant Manager and Supervisors.
The specialist may perform some or all of the following responsibilities:
Respond to requests for cancer-related and/or tobacco cessation information received by phone,email or Instant Messaging
Identify the needs of callers/users through needs assessment and establish good rapport in order to facilitate communication
Use NCI and NCI-approvedresources and referrals to answer callers/users questions. Resources are accessed through theNCI's ContactCenterintra-net, the NCIs Cancer.gov website or medical textbooks
Interpret and articulate complexconcepts in a conversational manner, for callers of diverse backgrounds,cognitive abilities and emotional states
Discuss tobacco cessation strategies with people who want to quit using tobacco
Conduct computer searches of theNCIs clinical trials database to provide callers/users with appropriateclinical trial information
Actively participate in avariety of continuing education events and programs, which are designed to improve the staffs skills and cancer knowledge
Conduct and implement researchprotocols as needed. May include proactively delivering health messages or implementing motivationalinterviewing techniques as required by research projects
Adhere to strict policies,procedures and quality assurance guidelines
Accept regular internalmonitoring and feedback of calls and/or review of transcripts of instant messaging and email sessions
Participate in continuousquality improvement efforts, which include recording of calls by thenational project office
Perform other responsibilities as required
Cover letter to express interest in the role in both English and Spanish ( required )
Bachelor's degree ( required )
Bilingual Spanish skills (written and verbal)
Excellent communication and interpersonal skills
Ability to use effective judgment and sensitivity
Excellent critical thinking skills
Experience working with a broad range of people
Demonstrated success as a team player
Highly skilled in navigating complex websites
Excellent attendance and dependability
Ability to operate within mandated guidelines
Ability to accept and integrate feedback to ensure continuous quality
This position requires compassion and a strong sense of commitment to learning all aspects of the job. Sucessful candidates will attend 6 weeks of extensive training.
We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at email@example.com or by calling 206-667-4700.
At Fred Hutchinson Cancer Research Center, teams of world-renowned scientists and humanitarians work together to prevent, diagnose and treat cancer, HIV/AIDS and other diseases. Researchers are discovering new ways to detect cancers earlier, improve treatments, and learn how to prevent cancers from growing. Although Fred Hutchinson opened its doors in 1975, its history began about 20 years before that. In 1962 Fred Hutchinson envisioned a center devoted to studying cancer, a disease that took his brother’s life. Today Fred Hutchinson is contributing to the next waves of breakthrough treatments and prevention strategies. Fred Hutchinson collaborates with the Seattle Cancer Alliance, the National Cancer Institute, and the University of Washington.