Cures Start Here. At Fred Hutchinson Cancer Research Center, home to three Nobel laureates, interdisciplinary teams of world-renowned scientists seek new and innovative ways to prevent, diagnose and treat cancer, HIV/AIDS and other life-threatening diseases. Fred Hutchs pioneering work in bone marrow transplantation led to the development of immunotherapy, which harnesses the power of the immune system to treat cancer. An independent, nonprofit research institute based in Seattle, Fred Hutch houses the nations first cancer prevention research program, as well as the clinical coordinating center of the Womens Health Initiative and the international headquarters of the HIV Vaccine Trials Network. Careers Start Here.
Center Information Technology (CIT) is looking for an outstanding, customer-focused Cloud Product Manager to join the team.
The Cloud Product Manager II, is accountable for shepherding, launching, upgrading and life cycle management of a portfolio of cloud applications and services (medium to large complexity / scale) for the Fred hutch Cancer Research Center. Through collaboration with scientific and administrative process owners, they hold responsibility for both day-to-day operations and success of the overall product roadmap and how it aligns to the Fred Hutch IT roadmap.
Investigates, launches and maintains a portfolio of cloud products / applications (medium to high complexity / scale)
Facilitate defining product strategy and manage the day-to-day implementation of cloud applications with different technical architectures, different hosting methods (IaaS, SaaS, PaaS)
Creates and maintains roadmap for the products within the roles portfolio; collaborates with key stakeholders to identify enhancements and owns the product backlog
Distill business requirements (from high-level objective to actionable requirements) to define scope and functionality of product offering
Drive execution of product enhancement and developmetn through the complete define / build / test / launch / review / sunset life-cycle ensuring services meet the desired business objectives
Conduct third-party product evaluation and lead integration when necessary
Manage operational support processes for product support, including monitoring tickets, vendor SLAs, SOWs, contract, budget and renewals management
Own and manage product vendor relationships and licensing agreements
Monitor performance of solutions through metrics to provide transparency into application health
Adopts a proactive approach to identify risks to product success
Ability to prioritize workload effectively, and thrive in a dynamic and complex environment under moderate supervision
Minimum 5 years experience in enterprise software in either systems engineering or other customer-facing/technical related role
Intermediate business analyst and/or project management skill set, including customer support experience
Intermediate knowledge and experience working with different technical architectures, different hosting methods (IaaS, SaaS, PaaS)
Intermediate ability to manage vendors, support contracts, negotiate SLAs
Prior experience effectively leading and managing collaborative, cross-functional relationships
Some change leadership skills (i.e., ability to effectively manage communication, negotiate successful outcomes, identify risks, engage correct stakeholders, etc.)
Ability to build relationships with customers and discern whats critical to them
Ability to generate ideas for how software tools can make our customers more successful
Excellent written, communication and presentation skills
BS in Computer Science, Engineering or related field desired
ITIL/ITSM foundation certified a plus
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At Fred Hutchinson Cancer Research Center, teams of world-renowned scientists and humanitarians work together to prevent, diagnose and treat cancer, HIV/AIDS and other diseases. Researchers are discovering new ways to detect cancers earlier, improve treatments, and learn how to prevent cancers from growing. Although Fred Hutchinson opened its doors in 1975, its history began about 20 years before that. In 1962 Fred Hutchinson envisioned a center devoted to studying cancer, a disease that took his brother’s life. Today Fred Hutchinson is contributing to the next waves of breakthrough treatments and prevention strategies. Fred Hutchinson collaborates with the Seattle Cancer Alliance, the National Cancer Institute, and the University of Washington.