National Able Network, an innovative growing nonprofit agency specializing in the provision of innovative employment and training programs, has an immediate opportunity at its Chicago, IL (Pilsen) location for a service-oriented professional who will assist our clients secure employment.
The Career Coach works with a team to deliver employment services including assessing barriers to employment and employment goals, delivering effective training and support, referring to outside agencies for other services (as appropriate), providing job search assistance and working with local companies to identify employment leads, and supporting employment with retention services to clients/participants. Will also collaborate & partner with positions such as: Office managers, Quality professionals, Training professionals and others to meet the needs of clients and participants. In addition, the Career Coach will coordinate with outside agencies to ensure consistent flow of services and benefits and maintain accurate, timely and complete documentation for all clients on a monthly basis.
Assesses, manages and maintains a caseload of new registrants as well as carryover participants; tracks clients’ progress in training and job search activities on a monthly basis. Case note all interactions with clients
Interview and administer appropriate testing to assess client job readiness needs, career interests and barriers to employment. Develops an Individual Employment Plan (IEP) and action steps for achieving IEP goals. Monitor progress to goals, modifies and updates IEP as necessary
Determine supportive service needs and advise clients on all social services for which they are eligible; may refer clients with special needs to internal staff and/or external resources as appropriate
Research and identify potential employers regarding job opportunities aligned with client caseload needs; Utilize both internal and external job boards and interface with administrative personnel to ensure the internal job board is updated; Participate in on-site job fairs and mass interviewing/hiring activities; participates on Job Search work teams and job clubs; May facilitate job clubs independently or with BDP
Assess, maintain and submit accurate, timely and complete case notes, documentation, and data for government mandated case noting systems as well as the agency’s internal reporting systems, regarding clients’ including: all interactions, training, supportive services, job search, job placement programs, exit/termination and follow-up activities; Complies with all reporting guidelines specified by funding agency
Research, evaluate, and maintain partnerships with training providers for both vocational and remedial training
Process required documentation for various training enrollment and completion. Review documents for accuracy and compliance; Act as liaison for client with internal personnel or on-site agencies and external service providers, during all phases of training, placement and retention, in order to ensure consistent flow of benefits and services
Conduct ongoing post-placement retention and follow up efforts
Attend workshops and or seminars relevant to serving program participants. Incorporate strategies learned in order to improve future service delivery
May coordinate and/or participate in outreach efforts; recruits participants in job and resource fairs; present at events and orientations with partner agencies; may facilitate OJT sessions
Uses social media, website, and email and other marketing efforts to identify and bring in companies with job openings for clients/participants; coordinate intensive job lead search and candidate referrals to companies for clients; Coordinate hiring events for clients/participants; Maintains database of companies & partners
Other duties as assigned
Knowledge or Expertise:
Fully familiarized with the job readiness curriculum and ensure that each program registrant successfully completes job readiness training
Ability to manage a heavy caseload and extensive volume of paperwork in a fast-paced, time-sensitive environment; May manage multiple tasks and projects on a regular basis
Experienced professional having wide ranging experience with multiple employment database software and operating systems to document and record client activities
Developing professional expertise, applies company policies and procedures to resolve a variety of issues
Drives consistent application of established process, reliable follow- through and assesses work for accuracy and quality
Works on a variety of problems of moderately complex scope where analysis of situations or data requires a review of variety of factors and provides recommendations and/or solutions
Strong service-orientation and interpersonal skills; develops rapport and works successfully with a diverse population of clients, co-workers, potential employers, and other external agencies
Bilingual English and Spanish preferred
Bachelor’s degree in Business or other job related field, from an accredited college or university preferred OR 6 years of relevant business experience required
2 years of experience in social services, counseling, job development or related field with an employment focus
Interested applicants should submit a resume, cover letter and salary expectations to: firstname.lastname@example.org (NOTE THE SPECIFIC POSITION IN THE SUBJECT LINE OF YOUR EMAIL).
EOE AA M/F/Vet/Disability
About National Able Network
Preparing Today’s Communities to Meet Tomorrow’s Challenges through Education, Employment, and Opportunity.
To use our expertise to empower people to improve their lives by providing the means to self-sufficiency through sustainable employment, and career and life advancement. To nurture life-long learning while building bridges between education, training and career readiness, and between workforce and economic development.