The Johns Hopkins Center for Talented Youth is a nonprofit dedicated to identifying and developing the talents of academically advanced K-12 students around the world. We provide today’s brightest students with fun, challenging courses; a community of engaged learners; and a strong foundation for future success in college and their careers. Want to join our team? We’re looking for mission-driven problem-solvers who can thrive in CTY’s diverse, collaborative, fast-paced, and results-driven work environment. We value innovation, creativity, integrity, and a shared commitment to the bright young people we serve. In return, we offer employees the opportunity to be part of the Johns Hopkins community and to take advantage of our generous benefits package, which includes affordable health-care options and tuition assistance for employees and their families.
The Enrollment Specialist supports the Registration, Financial Aid and Student Services functions for students and their families throughout the entire enrollment process for all of CTY’s Academic and Online Programs. This position develops, generates and maintains student data, reports and metrics in the student information system of record. This position is responsible for providing excellent customer service through effective communications for parent relations. As a functional lead for registration and or financial aid, the enrollment specialist must understand CTY’s mission, student/parent population and life cycle for enrollment.
Coordinates all registration functions such as: new and returning student registration, add/drop, enrollment certifications, cancellations for non-payment, reinstatements and withdrawals.
Coordinates all financial aid applications and ensures applications are complete and not missing any information necessary for the award process.
Process related student services to include travel arrangements, special on site accommodations and related student services.
Assists in processing all registration and financial aid functions.
Maintains student records in the student information system including data entry and batch processing of applications.
Prepares requests for student academic records, including certificates, student course evaluations, and official academic records.
Coordinates student travel arrangements with parents and JHU travel.
Communicates with parents as necessary to request outstanding information or for other related enrollment initiatives via email, telephone or fax.
Provides customer service to assist parents/guardians with all phases of the enrollment process.
Delivers efficient and high quality service.
Resolves problems in a timely manner and escalates as necessary.
Provides substantive reports, quality control and data analysis.
Provides timely turnaround to requests for information.
Works closely with IT, Summer and On Line Academic programs and Recruitment.
Serves as a primary tester for enhancements to database systems.
Supports the Director of Enrollment Services and Registration and Financial Aid in developing/documenting policies and procedures as well as training materials.
Assists with the training of new employees as needed.
Keeps abreast and follows all applicable state, federal and international guidelines applicable to the privacy and data security of student academic records.
Performs work in assigned functional area as necessary for work volume for registration, financial aid and student services.
High School Diploma/GED required. Bachelor’s degree strongly preferred. Additional education may substitute for experience based on JHU equivalency formula.
Four years’ administrative/academic related experience
Experience in registration, financial aid or student records preferred
Required Special Skills and Knowledge:
Microsoft Office Suite with advanced Excel skills
Proficient with SharePoint and effective use of advanced software applications
Outstanding customer service skills including effective listening
Excellent interpersonal skills with ability to work collaboratively as part of a team
Ability to work effectively with staff, parents and students from a variety of diverse backgrounds
Familiarity of federal, state and local laws and regulations pertaining to student privacy.
Exceptional verbal, written and interpersonal communication skills
Demonstrated organizational skills with proven ability to prioritize workload
Adaptable to changes in technology
Familiarity with CampDocs
Ability to analyze and collaborate on innovative solutions and the implementation of solutions.
Bi-lingual skills preferred
Physical Requirements for the Job:
Ability to sit in a normal seated position for extended periods of time
The incumbent will be required to communicate regularly via telephone and face to face with internal and external customers and must be able to exchange accurate and timely information in these settings
Position also requires a degree of mobility common to working in an office environment; bending, kneeling or standing during events and presentations may be required.
Frequent communication with internal and external customers and must be able to exchange accurate information in these situations verbally and in writing.
Occasional movement about the office to access file cabinets, office machinery, various workstations, etc. including movement from floor to floor using elevators and stairs.
Constantly operates a computer and other office productivity machinery, such as a copy machine and printer. Dexterity of hands to operate a computer keyboard, mouse pad and other office machinery.
Applicants must be authorized to work in the US.
The successful candidate(s) for this position will be subject to a pre-employment background check.
All employees participating in or serving children in University programs must participate in mandatory Child Abuse Prevention online training on the appropriate conduct around children, protecting children from abuse and neglect, and reporting of known or suspected child abuse and neglect.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Classified Title: Registration Coordinator Role/Level/Range: ATO 37.5/03/OF Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: Monday - Friday, 8:30 am - 5:00 pm Exempt Status: Non-Exempt Location: 02-MD:Mount Washington Campus Department name: 10000100-Registration Personnel area: Academic and Business Centers
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.