Retention Plus is growing! We are looking for an adaptable, bilingual (English/Spanish) person to join our dynamic, fast-paced nonprofit with an entrepreneurial culture. We have an inherent optimism that prosperity is possible for everyone through work. The Navigator provides personalized, one-on-one support and facilitates access to resources for employees of employer member companies. The navigator is an expert in accessing community resources, government programs, and employer benefits. The Navigator works alongside the Program Manager to partner with employer members to engage their frontline employees, implement and craft supplemental programming that improve employee well-being and retention.
ABOUT OAI and Retention plus
Chicago-based OAI is a nationally recognized pioneer in workforce development. For more than 40 years, we’ve been delivering real economic benefits to individuals, employers, and communities across the country. OAI advocates and promotes lifelong learning and equal access to quality education, training and career opportunities for a culturally diverse population, with emphasis on individuals who are severely impacted by poverty. Our primary goal is to ensure that everyone has the knowledge and skills necessary to work well, work safely, earn a living wage, and build a good life.
Retention Plus is an onsite employer-based resource, designed to help employees overcome barriers that may prevent them from getting to and staying at work. This is accomplished through confidential, one-on-one coaching and utilization of our community-based resources network. Navigators partner directly with employees to overcome challenges to lead successful and productive live. Human resources, frontline supervisors and managers are also included in the process to conduct assessments, make recommendations and build on-going collaboration.
Navigator Core Competencies
Managing Work: Effectively manages time and resources to bring daily tasks and projects to completion. Identifies critical and less critical activities and tasks and prioritizes daily workload accordingly.
Decision Making: Identifies and understands issues; compares information to make a choice; chooses a course of action carefully and wisely; takes action.
Communication: Clearly expresses information and ideas through a variety of modalities; helps individuals understand and retain key messages. Organizes communication by clarifying the purpose and importance. Checks for understanding when communicating.
Contributing to Team Success: Actively participates as a member of a team to drive the team’s completion of goals. Makes suggestions, contributes ideas, and demonstrates a personal commitment to the team’s success. Motivates others.
Work Standards: Sets high standards of performance for self and others; takes responsibility and accountability for successfully completion work. Establishes criteria and/or work procedures to achieve a high level of quality, productivity, or service. Admits mistakes and refocuses efforts when appropriate.
Adaptability: Maintains effectiveness when major changes to job or office environment occur; effectively handles and adapts to new structures or processes. Actively seeks to understand changes in work tasks, situations, and environments. Quickly modifies behavior to deal effectively with changes.
Customer Focus: Makes customers and their needs the focus of daily work. Develops and maintains customer relationships. Actively seeks information to understand customers' circumstances, problems, expectations, and needs. Responds quickly to resolve problems.
Duties and Responsibilities
Resource Navigation: Connect employees with individualized services and community resources to overcome work and life issues that interfere with holding and keeping jobs. Build a strong body of knowledge around housing, transportation, food assistance, childcare, health/mental health, career and financial coaching resources. Work to expand the network and variety of resources available to employees. Organize multiple schedules to meet deadlines; impeccable time management.
Outreach: Introduce Navigator services to both employer members and employees by providing and delivering engaging content to encourage participation in the program. Participate in business meetings and functions and assist with the development of outreach and marketing strategy. Build a deep understanding of employer members’ human resources policies and workforce concerns.
Motivational Coaching: Utilize a strengths-based approach to working with employees of employer member companies. Provide timely, consistent and clear communication using the method most appropriate to the situation and individual employee’s needs (e.g., phone, email, text, and in-person appointments). Support employees to address both workplace and non-work issues. Develop competency in career and financial coaching techniques.
Data Collection and Utilization: Consistently collect and accurately enter data on service delivery; contribute to developing and administering surveys for program monitoring and evaluation purposes; utilize data to continually improve services and programming; collect and capture qualitative data and employee stories to provide context and deepen understanding. Maintain confidentiality of employee data.
Team Contribution: Enthusiastically contribute to creating a robust network of resources, referrals, and/or training opportunities by working collaboratively with the Program Director and a diverse set of internal and external partners and stakeholders. Share failures, successes and lessons-learned with a focus on honest assessment and continual improvement. Demonstrates passion and positivity, questions how it can be done better.
Education and Experience
4-year or 2-year degree preferred in a Human Behavioral related field, Public Administration, or Business field. Equivalent work experience will be considered
Bi-lingual in Spanish/English
Experience working in direct services (e.g., case management, career counseling, financial coaching, etc.) and experience using strengths-based approaches
Understanding of financial asset-building programs
Familiarity with government assistance programs, regulations, and local non-profits and agencies
Valid Driver’s License; reliable transportation to accommodate meetings outside the office on a daily basis
Proficiency in MS Office applications and basic databases
Ability to learn and utilize new technology quickly
Experience capturing data in case management databases; attention to detail, demonstrates consistency and accuracy in data entry
Comfortable reading data charts, tables, and identifying trends
Willing and able to accommodate a flexible schedule and ability to make meetings outside the office daily.
Additional Salary Information: Excellent Benefits
About OAI, Inc.
Established in 1976, OAI, Inc. is a 501(c)(3) not-for-profit workforce development training and job placement agency headquartered in downtown Chicago. OAI’s programs provide training for both currently employed workers and unemployed or underemployed individuals who are in need of job skills and critical worker health & safety awareness. OAI’s Mission is to create an environment in which all people can access education, training and employment that will allow them to sustain and enjoy safe, secure and fulfilling lives. OAI, Inc. offers excellent benefits for full-time staff including: medical, dental, vision, life and disability insurance; 401(k) with match; and paid time off including vacation days, sick days and holidays. OAI, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability or genetics.