Telecommunications/Network Administrator (IT Associate, Level 1) - Office of Information Technology Job ID: 20480 Compensation: $66,710 Closing Date: Open until filled with review of applications to begin on May 2, 2019
The Graduate Center, CUNY is the focal point for advanced teaching and research at The City University of New York (CUNY), the nation's largest urban public university. With over 35 doctoral and master’s programs of the highest caliber, the Graduate Center fosters pioneering research and scholarship in the arts and sciences and prepares students for careers in universities and the private, nonprofit, and government sectors. The Graduate Center’s commitment to research and scholarship for the public good is exemplified by its more than 30 centers, institutes, and initiatives, including its Advanced Science Research Center (ASRC), a 200,000 square-foot facility in upper Manhattan, designed to promote collaboration among scientists in five areas of global research and innovation: nanoscience, photonics, structural biology, neuroscience, and environmental sciences.
The Graduate Center (GC) benefits from highly ambitious and diverse students and alumni—who in turn teach hundreds of thousands of undergraduates every year. Through its public programs, the Graduate Center enhances New York City’s intellectual and cultural life.
Information Technology (IT) is the division of the Graduate Center responsible for media, voice, video, and data systems and services. The mission of this unit is to promote, facilitate, and support the effective use of technology in the learning process, in instruction and research, and in processing and accessing institutional information.
The IT Security Officer is responsible for implementing appropriate controls to safeguard the Graduate Center’s information, systems and networks while adhering to CUNY information security policies and procedures. This position monitors threat advisory reports from cybersecurity agencies and services and provide early warning of potential threats to networks and/or systems; develops information security incident response procedures and coordinates incident investigations with GC leaders, CUNY CIS and other appropriate agencies.
Reporting to the Assistant Director of Systems Services, the Telecommunications/Network Administrator is responsible for supporting and motivating effective management and maintenance of the Graduate Center's VoIP infrastructure, as well as assisting with operation and maintenance of the LAN & WLAN environments. The VoIP infrastructure currently includes a core Avaya Communication Manager, as well as adjunct voicemail, unified messaging, and ACD services. The candidate should have a sound foundation in modern LAN technologies in a converged voice/data environment, and expected to perform maintenance and troubleshooting operations at layers 1 - 3 of the OSI model.
Duties include but are not limited to: - Performs basic administration of the Avaya IP PBX; voicemail and unified messaging systems; session border controllers; - Administers and maintains call accounting/reporting solution; VoIP monitoring solution; and the ACD monitoring solution; - Administers ACD vectors, announcements, schedules, tables and agents; - Assists with E911 Call Alerting analysis and review; - Assists in the deployment of new systems and services; - Participates in planning and implementing complex technical projects; - Works with other IT staff in troubleshooting telecommunication and network issues; - Provides second-tier support for trouble tickets to resolve complex voice and/or networking issues; - Engages in an ongoing program of professional development and cross-train other team members; - May conduct scheduled maintenance, respond to emergencies, and other related tasks during non-business hours as needed (hours of operations will be shifted for that period); - Performs basic LAN & WLAN infrastructure maintenance; - Performs other duties as assigned
GENERAL DUTIES I.T. Associates perform moderately complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Associates work in areas such as development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include resolving complex technology problems and serving as a technical resource. They have considerable latitude for independent initiative and judgment and may have supervisory responsibilities. I.T. Associates should demonstrate mastery of one or more technology-related disciplines.
This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html
1. High School Diploma, G.E.D., or equivalent 2. An equivalent of seven years of experience post-high school that can be met by one of the following: seven years of full-time work experience in a computer or technology related position; an Associate's degree plus five years of full-time work experience in a computer or technology-related position; a Bachelor's degree from an accredited institution plus three years of full-time work experience in a computer or technology-related position 3. Demonstrated English Language proficiency 4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.
This job has three levels. To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.
A preferred candidate should have: - Experience with VoIP systems. - Strong technical, analytical, troubleshooting and communication skills. - Experience performing moves, adds and changes for IP phones. - Experience in establishing fairly complex call processing configurations. - Experience managing enterprise voicemail systems. - Basic experience with SIP trunks and SIP endpoints. - Experience with Unified Communications. - Experience managing layers 1 – 3 network operations in an enterprise LAN. - Understanding of basic WLAN principles. - Ability to work independently and as part of a team.
How to Apply: 1. Please apply using the link below: https://home.cunyfirst.cuny.edu/psp/cnyepprd/GUEST/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_JOB_DTL&Action=A&JobOpeningId=20480&SiteId=1&PostingSeq=1 Click on "Apply Now" which will bring you to the registration screen. If you are a new user, you must register to apply. If you already have a user ID, please use your existing ID to apply. Make sure to upload a cover letter, resume, and contact information for three (3) professional references (name, title, organization, phone number, and email). Please upload all documents in Word or PDF format as one file. OR 2. Go to http://cuny.jobs/ and search for Job ID 20480.
Equal Employment Opportunity: CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.