Reporting to the assistant director, major gifts, the membership coordinator is responsible for raising approximately $350,000 annually through general membership support. The coordinator is the primary contact for general member and donor inquiries.
Responsibilities include, but are not limited to:
Work with the assistant director, major gifts to help develop, write, and coordinate member renewals and acquisition appeals through direct mail, email, and social media to increase revenue and grow the membership
Produce membership emails from start to finish, including drafting, editing, running approvals, set up, segmentation, and testing
Answer phones, respond to membership emails, and provide excellent donor relations and stewardship on member inquiries, such as donation and contact information, interest in programs, event registration assistance, and adjust payments
Help to implement, promote, and administer the Council’s monthly and quarterly giving program, including reviewing open balance accounts, updating credit card information, and collecting overdue payments
Help develop and project manage membership promotions for both general membership and the President’s Club at Council events and digital promotions (website, social media), working closely with the communications and the next generation teams
Manage and supervise production of in-house development materials including acknowledgement letters and invoices for the major gifts and membership teams
Create and run database reports to track general membership fundraising efforts, promotions, monthly revenue, renewal statuses, donor conversion rates, and number of members
Maintain and update database records to ensure accurate data
Build relationships and solicit members giving between $40-$5,000 by phone, email, and in-person
Promote membership with prospective members at major Council events
Occasionally assist at the front desk to relieve the reception and database services assistant in meeting/greeting Council constituents and handling incoming calls
Provide support at Council events approximately 3 – 4 times monthly (registration, ushering, etc.), requiring some evening and early morning hours
Perform other projects as assigned
A bachelor’s degree and a minimum of 1+ years’ experience in fundraising, marketing, or a non-profit organization
Creative and analytical thinker; detail-oriented problem solver who meets deadlines, shows initiative, works well independently and as part of a team, is flexible, has high emotional intelligence, and adapts easily to new situations
Excellent verbal/written communication and donor relations skills, including the ability and desire to both solve problems for members and find new donors or encourage upgrades
Extensive knowledge of and experience using MS Office (Word, Excel, and Outlook)
Experience with customer relations management (CRM) software such as Salesforce; and email marketing software, such as Pardot, preferred
The Chicago Council on Global Affairs is an independent, nonpartisan membership organization that provides insight – and influences the public discourse – on critical global issues. We convene leading global voices, conduct independent research, and engage the public to explore ideas that will shape our global future. The Council is committed to bringing clarity and offering solutions to issues that transcend borders and transform how people, business, and governments engage the world. Learn more at thechicagocouncil.org and follow @ChicagoCouncil.
Please email a cover letter and résumé as Word documents to email@example.com. Other career opportunities can be found on the Council’s website at www.thechicagocouncil.org. EOE
About The Chicago Council on Global Affairs
The Chicago Council on Global Affairs, founded in 1922, is an independent, non-partisan organization committed to educating the public — and influencing the public discourse — on global issues of the day. The Council provides a forum in Chicago for world leaders, policymakers and other experts to speak to its members and the public on these issues. Long known for its public opinion surveys of American views on foreign policy, The Chicago Council also brings together stakeholders to examine issues and offer policy insight into areas such as global agriculture, the global economy, global energy, global cities, global security and global immigration. Learn more at thechicagocouncil.org.