Wellesley College seeks an experienced and collaborative Public Services Manager to provide leadership and direction for staff and students engaged in providing public service at the Clapp Library. The Public Services Manager is responsible for staffing the Clapp Library’s public service desk, overseeing stacks maintenance in order to facilitate access to the physical collections, and managing various resources to deliver high quality public service to all members of the Wellesley community. This position collaborates with colleagues across Library and Technology Services and throughout the College to meet service expectations and standards.
Wellesley College is a private, nonprofit liberal arts college for women founded in 1870. With its rich mix of print and online resources, the Library provides access to one of the finest undergraduate collections in the country.
- As a member of the Library Collections team, provides leadership and direction in the planning and delivery of public services programs, circulation services, and re-shelving operations for the Clapp Library. - Hires, trains, and manages a large student workforce and works with staff in the Research and Instruction group as well as in the Library Collections group to provide coverage of the service desk and stacks maintenance in accordance with service standards. - Establishes priorities, assigns tasks, and manages resources, including video e-reserves, to meet service expectations and standards. - Develops documents and refines procedures and workflows as appropriate. - Oversees fee collection and supply orders for public service desk-related operations. - Collects, maintains, and analyses statistics and other data to assess services and recommends changes as needed based on such assessment. - Provides leadership and direction for student-focused programs and services which connect students to LTS resources; builds and sustains relationships with student life and academic support staff and assists in promoting the use of library collections and services to foster student engagement.
- Bachelors’ degree is required - Master’s degree in Library and/or Information Science from an ALA-accredited institution is preferred
Skills and Abilities Required:
- Minimum of two years’ experience in public services in a library - Experience managing students or other staff in a public services setting - Ability to work collaboratively with internal and external parties to resolve issues and to adapt to changing environments and priorities - Demonstrated strong service orientation - Excellent oral and written communication, organization, and problem-solving skills - Solid experience with Google Apps - Experience with Microsoft Office Suite, especially Excel
- Recent experience in an academic library - Familiarity with the Millennium integrated library system - Experience with automated ticketing systems
Wellesley is known for the excellence of its education, the beauty of its setting, its gifted faculty, and the uniqueness of its campus culture. But most of all, Wellesley is known for the thousands of accomplished, thoughtful women it has sent out into the world for over 100 years women who are committed to making a difference. Every year, some 2,400 of the world's top undergraduate women are challenged to exceed their own highest personal and intellectual expectations. The mastery Wellesley graduates demonstrate across the professional and vocational spectrum, and the influence they wield, whether in their own communities or on the world stage is testament to a singularly empowering undergraduate experience. Wellesley's lively academic community places a high value on rigorous, probing inquiry, and creative, cross-discipline thinking. Its collaborative approach to scholarship encourages students to question, debate, and refine their points of view, not only with each other, but with our world-class faculty, often by working directly with them on groundbreaking projects. A Wellesley education fosters the highest standard of readiness for the real world in its graduates, in terms... of ability to think, act, and contribute meaningfully and effectively in their chosen areas of interest.