The Volunteer & Outreach Coordinator is responsible for the recruitment, retention, and training of AFN volunteers: developing sound, responsive, and contemporary volunteer training to meet the needs of clients, as well as developing and maintaining comprehensive volunteer management and recognition system. This position conducts outreach to secure community partners, corporations, and agencies to work collaboratively to support the mission. This position will also provide direct service delivery training to clients at various public computer sites in the metro Austin area.
Establish and maintain a comprehensive volunteer management system, including database and skills bank to ensure that volunteers are appropriately screened, placed, evaluated and recognized.
Advertise and coordinate AFN's volunteer orientation and training of trainers
Develop and disseminate volunteer outreach materials in print, radio, Internet and other media
Research and report to AFN staff on existing and potential volunteer recruitment, (online and off) including individuals and agencies from nonprofit, academic, corporate, funding and public sectors
Conduct weekly research to identify potential volunteer outreach events, resources, and programs including the Internet to benefit AFN staff and PCC partner sites
Respond to, and keep track of, all volunteer outreach responses and queries online and off and report these immediately to the Director of Programs & Training
Provide monthly report on all volunteer activities, accomplishments, evaluations and hours to the Director of Programs & Training
Recruit a volunteer team to help with the above listed duties
Assist with the development of procedure manuals, process flow charts for volunteers, volunteer position description, etc.
Develop, schedule and implement a year-round training program to meet the needs identified for all adult operational volunteers and assigned policy-making volunteers.
Recruit, train and supervise volunteer trainers for all skill areas; arrange for qualified trainers to become trainer trainers
Serves as a support trainer at the DeWitty Center and/ or various sites.
Bachelor's degree or equivalent: education, social work, volunteer or nonprofit management
3 years of’ volunteer management experience
A team player with a passion for the AFN mission
Experience working with one or more of the population groups served by the project, adult learners and/or low-income communities.
Detail-oriented with strong writing skills
Ability to motivate volunteers and promote teamwork.
Strong people skills
Capacity to thrive under pressure while working on multiple tasks and projects
Ability to set priorities for self and adjust as priorities change
Proficient use of all Microsoft Office applications including Word, Excel, and Outlook
Participate as an active team member with the AFN training team creating a common set of best practices for partner agencies to use to identify and recommend curricula, clinic training, professional development for program specialists, creating catalogs, handouts, and other documentation as required.
General program responsibilities:
Participate in program meetings, staff meetings, off-site training and retreats.
Work collaboratively with other team members to achieve overall team goals.
Contribute new ideas regarding the sustainability for outreach programs.
Understand and communicate the AFN mission to PCC partner sites staff, clients, donors, and other stakeholders and other tasks as needed.
Additional Salary Information: vacation, sick leave, health, dental & life insurance, WC, etc.
Internal Number: 00125
About Austin Free - Net
Austin Free-Net believes that access to the internet is imperative in the 21st century and beyond and those without the digital skills to use any digital device and specifically computers are at a disadvantage.Those most affected by the digital divide are among the most underserved groups in the Austin community. Many do not have computers or broadband connections in their homes. The digital divide means they are unable to take advantage of economic and educational opportunities. Austin Free-Net is working to spread digital literacy to the underserved through three major areas:ACCELERATE Workforce Development ProgramAs a Texas Workforce Commission Self-Sufficiency Program offered through Austin Free-Net, we provide CompTIA certification classes. The program is designed to provide computer skills training that will lead to permanent employment opportunities for adult recipients of TANF or those at risk of becoming TANF recipients. The class is also open to those who would like to “restart their career” in the fast-growing tech industry.Digital Literacy ProgramThe digital literacy program provides free computer and internet access to community members in Community Technology Access L...abs, located in public facilities across Austin, as well as free instruction in technology use. Our instruction, currently offered at seven locations, addresses the needs and goals of adult learners through classes, workshops, and one-on-one coaching. We work to build the confidence and competence of adult learners so that they may achieve their goals and feel empowered to use technology. Our work serves a diverse group of community members, including people experiencing homelessness, seniors, new immigrants to Austin, low-income families, people in transition from incarceration, and more. Specialty Training Programs (fee for services)Austin Free-Net offers training programs that are focused on client goals, with the curriculum set accordingly. For example, we have provided training classes to parents in the Austin Independent School District about how to use the School Portal.