Classified Title: Academic Program Coordinator Role/Level/Range: ATO 37.5/02/OE Starting Salary Range: $17.25 to $23.72 per hour Employee group: Limited Schedule: Monday - Friday. Hours will vary based on need Exempt Status: Non-Exempt Location: 02-MD:Mount Washington Campus Department name: 10000110-Distance Ed and Info Technology Personnel area: Academic and Business Centers
The Johns Hopkins Center for Talented Youth is a nonprofit dedicated to identifying and developing the talents of academically advanced K-12 students around the world. We provide today’s brightest students with fun, challenging courses; a community of engaged learners; and a strong foundation for future success in college and their careers. Want to join our team? We’re looking for mission-driven problem-solvers who can thrive in CTY’s diverse, collaborative, fast-paced, and results-driven work environment. We value innovation, creativity, integrity, and a shared commitment to the bright young people we serve.
The Academic Program Coordinator provides counseling and support for academically advanced students seeking online coursework at the Center for Talented Youth (CTY). The Coordinator supports prospective and returning students by providing general program information, guidance on course placement and course load, and assistance with managing student enrollment.
NOTE: This is a limited position and hours will vary based on need; the expected time commitment is approximately 19 – 28 hours per week.
Communicate frequently with parents and students, via phone and e-mail, to provide detailed information pertaining to CTY Online Programs.
Answer inquiries regarding eligibility requirements, session dates and deadlines, tuition and fees, and instructor involvement.
Counsel CTY families on online course selection. Provide placement testing and writing sample instructions when applicable. Match students with optimal courses by identifying students’ interests, strengths, and assessing program eligibility. Ensure that students are aware of expected time commitments when seeking heavier course loads.
Guide families through the course registration process. Confirm that students meet prerequisites and arrange to submit necessary documentation, such as test scores or transcripts, to CTY.
Advise families on how to manage student enrollment to best fit students’ schedules.
Offer directions on how to adjust enrollment dates or pause, extend, audit, or switch courses depending on individual student needs.
Address and triage customer concerns. Refer calls/emails to the appropriate Program Manager or Supervisor for matters requiring specialized expertise or a higher level authority.
Coordinate with the Operations team and Program Managers to swiftly resolve problems related to course access and instructor changes.
Compose and maintain email templates to ensure accurate and efficient delivery of routine messages.
Systematically track call/email volume and types of inquiries.
Update email records in the student database and learning management system.
Provide administrative assistance to the Operations Supervisor and Senior Program Manager of Operations.
Provide support as needed for department projects.
Fill in for Operations staff as needed.
High school diploma / GED required; Bachelor’s degree strongly preferred.
3 years of administrative/clerical experience, preferably in an academic setting.
Additional education may be substituted for required experience, to the extent permitted by the JHU equivalency formula.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Required Special Skills and Knowledge:
Excellent written and verbal communication skills.
Ability to multi-task.
Strong customer service attitude.
Excellent attention to detail.
Excellent interpersonal skills.
Ability to work independently as well as within a team environment.
Excellent computer skills that include spreadsheet, word processing, email, and e-calendar capabilities.
Technical Qualifications or Specialized Certification:
Experience working within a learning management system a plus.
Physical Requirements for the Job:
Ability to access and transmit information using a computer.
Dexterity of hands to operate a computer keyboard, mouse pad and other office machinery.
Ability to communicate regularly via telephone or Skype, email, and face-to-face with internal and external audiences.
Must be able to exchange accurate and timely information in these settings.
Applicants must be authorized to work in the US.
All employees participating in or serving children in University programs must participate in mandatory Child Abuse Prevention online training on the appropriate conduct around children, protecting children from abuse and neglect, and reporting of known or suspected child abuse and neglect.
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Equal Opportunity Employer Note: Job Postings are updated daily and remain online until filled.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.