The Assistant Director, Travel Program will plan and implement programs designed to cultivate, maintain and strengthen alumni ties to the University through faculty and alumni-based intellectual programs, with a focus on our faculty-led travel program. This role will also collaborate with colleagues to execute programs with a focus on increasing participation, revenue, and engagement from alumni. Additional duties will include maintaining and organizing travel records, as well as other program data, and frequent communication with faculty, internal colleagues, and constituents. The Assistant Director will also collaborate with the Associate Director, Lifelong Learning and other team members for events, such as the Harper Lectures, and with online learning and community space. This may include logistics, data management and extraction, and/or onsite support. This role provides overall program support for the Lifelong Learning team and assists with additional AEAG programs and events as needed.
In conjunction with the Associate Director, develop and market a portfolio of strategically planned alumni travel programs for University alumni and friends.
Plan programs for new target audiences by identifying timely topics, new approaches to intellectual programs and collaborating with colleagues on travel programs.
Oversee all logistical components of the travel program.
In conjunction with the Associate Director, select travel operators, marketing materials, communications to travelers, educational materials for trips, briefings materials.
Conduct customer satisfaction survey after the trip.
Arrange faculty travel.
Act as a contact with travel insurance vendor and distribute time-sensitive insurance materials as passengers register.
Coordinate efforts that connect educational programs with global alumni programs and clubs.
Stay current with domestic and international situations that can affect planning and marketing.
Track participation and other metrics.
Coordinate regular market research and solicit participant feedback.
Establish and maintain policies that recognize the impact and responsibility of taking travelers to varying and remote locations throughout the world with the department.
Create complex documents, reports, correspondence and other research materials as required.
Compile, write and copy-edit documents such as reports, letters, memos, analyses, etc.
Work on marketing materials in print, online and email to promote and engage alumni.
Update and maintain assigned websites.
Field questions by phone and email from University volunteers and alumni.
Provide a high level of customer service.
Plan and execute events including working with vendors, collaborating with campus colleagues and volunteers.
Record event and visit details.
Construct detailed queries and data retrievals for reporting purposes.
Analyze and synthesize data to prepare custom and ad hoc reports, spreadsheets, graphs and charts for metrics, presentations and meetings.
Generate accurate mail lists, email lists and specialized distribution lists as needed.
Maintain team data necessary for review.
Develop a network of professional contacts and provide advisory assistance to other offices that seek it.
Create and produce meeting materials by collaborating with Associate Director and colleagues University-wide.
Schedule meetings and make travel arrangements on behalf of the assigned team as needed.
Seek opportunities for professional development that will enhance job performance, including building networks within the University and with colleagues at peer institutions.
Perform other duties as assigned in support of alumni relations programs.
Communicate Effectively & With Influence
Display Emotional Intelligence
Foster Partnership & Collaboration
Lead Performance & Flawless Execution
Exhibit Resilience & Optimize Resources
Education, Experience or Certifications:
Bachelor's degree or higher required.
A minimum of two years of professional work experience in nonprofit management, development, alumni relations, marketing, public relations, sales or similar professional work experience required.
Experience with event planning and/or online learning preferred.
Experience with marketing and design preferred.
Technical Knowledge or Skills:
Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the University as well as the technology tools available to the Office of Alumni Relations and Development, including Griffin (the University's Donor Relationship Management System), Microsoft Windows computer environment, Microsoft Outlook, Word, Excel, PowerPoint and Access.
Working Conditions and Physical Requirements:
Willingness and ability to travel to campus and/or non-campus locations for University business.
Willingness and ability to work evenings and weekends.
(NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.)
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Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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Internal Number: JR03388
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One of the world's premier academic and research institutions, the University of Chicago has driven new ways of thinking since our 1890 founding. Today, UChicago is an intellectual destination that draws inspired scholars to our Hyde Park and international campuses, keeping UChicago at the nexus of ideas that challenge and change the world.