The Center of Concern (COC) is a nonprofit social service agency providing housing solutions, support services, and counseling for seniors, the disabled, and others in need, enabling them to live with dignity and independence. COC is seeking an experienced Case Manager to assist residents with housing instability, challenges related to aging, access to resources and opportunities to overcome isolation with life enrichment programs.
Senior Support programs help seniors maintain their independence by remaining in their homes with access to a variety of supportive services. Seniors and adults with late onset disabilities are assisted with challenges due to aging with in-home assessments, ongoing case management, CHORE housekeeping and home maintenance, congregate meals (off site), Senior Companion Program in partnership with Corporation and Community Service, and effective referral services by licensed social workers and counselors. Additionally, they are offered participation in services where over 300 volunteers provide weekly friendly visits, daily telephone reassurance calls, assistance with grocery shopping, community services, etc. Case Managers participate in several support groups: Humanities, Alzheimer’s Caregivers Support, Memory Cafe, Digital Literacy, etc. based on client needs.
Housing Solutions programs are supported by grants from federal, state, county and local government agencies to provide housing and homeless prevention services. The Center's Home Sharing program is an effective solution to overcome the high cost of housing in suburban Cook County. Safe, affordable housing is provided to responsible adults in exchange for financial support to homeowners wishing to offset the high costs of home ownership and/or seeking companionship. The Rapid Re-Housing program targets individuals/families that are homeless, provides them with financial assistance and wrap around case management services. Limited financial assistance is offered to households that meet eligibility criteria.
Community Service Programs provide free or sliding scale services to residents of suburban Cook County. Volunteer counselors provide Medicare, legal, financial, employment, tax preparation and Powers of Attorney for health and finance. Case Managers provide energy assistance counseling to help reduce energy bill costs.
Duties and Responsibilities
Provide Case Management services to residents seeking senior support and housing solutions.
Conduct on and off-site assessments, coordinate needed services for individuals/families and provide referrals using agency resource directory.
Integrate senior support inquiries with housing services, particularly Home Sharing, Rapid Re-Housing, and Homeless Prevention to ensure full range of client assistance.
Facilitate the creation of individual case plans and interventions for residents remaining in their homes, post-hospitalization/rehabilitation services, and identifying residential care facilities.
Communicate separate client needs (Friendly Visitor, Grocery Shopper, Senior Companions, Medical Transportation, Congregate Meals, CHORE, etc.) with Volunteer and Program Coordinators using agency protocol.
Maintain accurate records and timely completion of paperwork; create reports as needed and/or as requested by Director of Programs.
Participate in mandatory HMIS (Homeless Management Information System) trainings and perform data entry.
Accept and meet monthly and quarterly deadlines for agency grants and contract reporting based on requests made by Director of Programs.
Provide agency representation at meetings with community groups as assigned (during or after work hours).
Maintain an accurate representation of caseload in Apricot system.
Provide tracking sheets for Humanities Group and ensure activity is accurately recorded in Apricot.
Facilitate and lead monthly Alzheimer’s Caregiver Support Group, enter and track activity data in Apricot, ensure educational topics are covered for each monthly meeting.
Assist Executive Director and Director of Programs with outreach efforts, particular emphasis on maintaining partnerships and new initiatives to serve adults and seniors.
Adhere to agency policies and work rules, including confidentiality and code of ethics.
Attend and provide program updates at biweekly case manager and monthly staff meetings.
Monitor and interact with interns supporting intake and other program responsibilities.
Submit accurate timesheets into database system by required deadlines.
MS, MSW, LSW, LPC, LCSW or LCPC, CRC
Minimum 5 years social work experience
Demonstrated elder care and caregiver support experience
Housing and homelessness prevention experience preferred
Bi-lingual, Spanish speaking a plus
About Center of Concern
The mission of the Center of Concern is to provide Housing Solutions, Support Services and Counseling for seniors, the disabled, and others in need enabling them to live with dignity and independence. The Center of Concern has assisted thousands of area residents overcome hardships through effective case management practices, significant partnerships, and over 300 active volunteers. The Center was organized in 1978 as a place where individuals could come to talk about their problems and find help in solving them. Focusing first on seniors and their unique issues, the Center’s staff soon found that the escalating cost of housing was central to the problems of so many in the community. Many seniors struggled to maintain their homes. Our social service workers provide counseling, ongoing case management and effective referrals to internal/external resources to enable the over 50 population to maintain their independence with dignity. Our housing Case Managers provide solutions to prevent homelessness, offer affordable Home Sharing options and a Rapid Re-Housing program for the homeless. Please consider joining the Center of Concern’s small dynamic team helping vulnerable populations living in suburban Cook County.