SmithBucklin, the leading Association Management Company, is looking for a Membership and Operations Coordinator to join our Business + Trade Industry Practice in Chicago. Representing the majority of our client organizations, the Business + Trade team helps associations create value for the members by delivering strategy and thought leadership, networking opportunities, commerce solutions, education and certification, and advocacy and promotion. The Membership and Operations Coordinator plays an integral role in supporting and guiding the nonprofit volunteers, board of directors, members and committees from two of our client organizations.
What You Will Do
Develop and maintain relationships by providing first-rate customer service as the primary contact for association clients, volunteers and members
Maintain the membership database and create/run various reports
Manage membership inquiries
Update the website with new information about membership programs, benefits, etc.
Draft a variety of membership communications, to include newsletters, press releases, etc.
Coordinate board meetings, including but not limited to travel logistics for board members, catering and A/V needs
Attend board meetings and take detailed meeting minutes
Support the processing of membership dues, expense reimbursement forms and other financial materials
Identify creative ways to communicate association benefits to prospective members and be knowledgeable about all client programs and services
Work with the Association Executive and Board of Directors to determine new ways to effectively grow membership
Provide analysis and consultation on existing membership materials and resources
Oversee onsite registration at client events
This Role Might Be for You If…
You have a demonstrated history of handling multiple tasks simultaneously and the ability to prioritize a heavy workload
You possess excellent written and verbal communications skills
You exhibit a strong customer service orientation, including the demonstrated ability to tailor communication to various audiences
You have the ability to travel up to 10%
Bachelor’s degree from an accredited four-year institution
2-6 years of relevant professional experience
Experience serving a board of directors
Experience in a nonprofit or agency environment
Membership sales or development experience
Previous experience in budget management and forecasting
Proficiency with basic computer programming, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Where Do You Fit?
Whether you are just beginning your career or are a mid- or senior-level professional, working at SmithBucklin will offer you countless opportunities to develop transferable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, SmithBucklin offers all of our people – regardless of position or compensation – an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of SmithBucklin and are unified in the goal of building a great, enduring company.
Equal Employment Opportunity
At SmithBucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.
SmithBucklin is the association management and services company more organizations turn to than any other. Our mission is to achieve the missions of the client organizations we serve and provide uncompromised stewardship for their long-term prosperity. SmithBucklin offers full-service management and outsourced services to trade associations, professional societies, technology user communities, industry consortia, charitable organizations, corporations and government institutes. Founded in 1949, SmithBucklin has offices in Chicago, Washington D.C., Old Lyme, Conn., St. Louis, Bethesda, Md., and San Ramon, Calif., and delivers seamless association and event management services worldwide. The company is 100 percent employee-owned. For more information, please visit www.smithbucklin.com or call 1-800-539-9740.
Equal Employment Opportunity
At SmithBucklin Corporation, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or loc...al law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.