The Continuing Education Credit Assessor analyzes, determines, validates, troubleshoots, problem solves, makes determinations and judgements about policies, as it relates to continuing education credits of the Associations’ credential holders. The person who is in this role will use reasonable judgement and assuring consistency while applying policy. The work in this role is highly detailed and has high-levels of work with emails, data administration and record keeping, and developing professional correspondence.
PRIMARY DUTIES AND RESPONSIBILITIES
1.Maintains expert knowledge of re-credentialing requirements, continuing education credits (CEC) policies and related processing procedures for BICSI credentialing programs.
2.Reviews applications for (CEC) program and makes determinations using sound judgement in evaluating against the CEC policies to ensure required documents have been submitted and are in accordance with the policy.
3.Audits credential holder continuing education records and examines, analyzes, evaluates high volume of complex eligibility determinations for CECs for credential holder re-certification.
4.Makes approval or denial decisions as to if the submitted education is eligible to use toward recertification.
5.Ensures that assessment and evaluation of continuing education activities are in alignment with established policies, procedures and standards.
6.Performs in-depth complex data and document review, analyses and validation of continuing education policies. (i.e. course outlines, syllabus descriptions, including session seat time, sessions and courses, detailed descriptions, course materials, and certificates or transcripts).
7.Performs a wide variety of analytical, evaluative activities in the assessment of policy related to CECs.
8.Maintains credential holder records by reviewing “action items”, logging action items, and updating status and progress for open/ongoing CEC cases.
9.Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation.
10.Performs quality control (QC) and quality assurance (QA) review of work done.
11.Resolves credential holder inquiries by effectively communicating complex policies and requirements through written and verbal communication. Provides policy reference for credential holders. Keeps stakeholders informed of progress.
12.Identifies and resolves discrepancies in transactions and documents reviewed.
13.Interacts with multiple departments to expedite processing and/or issue resolution.
14.Creates and maintains CEC logging mechanisms.
15.Handles archiving and records keeping tasks (i.e. expired credential holder files, return mail).
16.Conducts the work necessary in the firstname.lastname@example.org email folder on assigned day.
17.Assist in conceiving and developing improvements to the certification review process based on personal knowledge and vision, or user feedback.
18.Contributes to the overall success of the company and ensure credential holder satisfaction.
19.Participates in team meetings and training.
To perform this job successfully, an individual must be able to perform the above duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The job requires:
1.Requires research and analysis of comprehensive course outlines, syllabus’, training descriptions, program session summaries, courses descriptions, webinars and other sources to make accurate determinations to approve or deny continuing education credit awarding. This includes requesting information via phone and e-mail.
2.Requires reviewing records and applications, and the use of inductive and deductive reasoning skills while performing work in assessing against the policy.
3.Requires excellence in reviewing, interpreting and applying work methods, processes, rules, policies and procedures consistently and fairly. Make judgments about the findings and draw conclusions.
4.Requires analytical aptitude to evaluate, interpret and understand certification records and apply established policy consistently.
5.Requires understanding and comprehension of a complex and comprehensive continuing education program policies and applying eligibility standards.
6.Requires research of internal and external resources and compares with similarly situated event content. (i.e. OSHA Safety Training vs. Safety Training on the Job Site)
7.Requires identifying and solving credential holder information and processing problems.
8.Requires accuracy and independence to complete work.
Abilities needed to be successful in the job:
1.Ability to learn and follow policies, procedures and practices independently.
2.Ability to troubleshoot and handle credential holder calls or emails.
3.Ability to multi-task in a structured and organized manner.
4.Ability to work to deadlines under pressure.
5.Ability to communicate complex policies with simplicity.
6.Ability to act and make decisions with good judgement.
7.Ability to identify, report and resolve errors in a timely manner.
8.Ability to work independently and as part of a team.
9.Ability to work in an ever-changing environment.
Skills needed to be successful in the job:
1.High-level ability to interpret and comprehend information and apply policy.
2.Experience with implementing policy.
3.Intrinsic curiosity with a methodical approach to investigating and researching errors, system flaws and resolving issues.
4.Proven track record of effective time management skills to deliver work in a timely and accurate manner within a fast-paced environment.
5.Keen eye for detail and systematic approach to day to day work.
6.Quality focus; highly organized.
7.Demonstrate relevant organizational, business and industry knowledge.
8.Highly proficient communicator, written and oral.
9.Ability to build and maintain working relationships.
10.Strong work ethic, desire to excel and put passion into your work every day.
SECONDARY DUTIES AND RESPONSIBILITIES
•Sr. Credentialing Administrator, Re-credentialing Specialist backup. •Cross train with all positions in department.
Performs other duties as assigned.
Associates Degree and 2 years of related professional experience required.
High school degree and 5 years of related professional experience required.
To perform this job successfully, and individual must have in-depth knowledge of:
•Microsoft Word – Mail merging, creating forms, using headers/footers, hyperlinks, saving to PDF, creating letters, workflow documents.
•Microsoft Excel – basic formulas (sum), conditional formatting, mail merging, data review, creation of tracking spreadsheets, basic spreadsheet data entry.
•Microsoft Outlook – use of multiple group email accounts, out of office settings, standard email functions, using the categories, flags, check marks, calendar use, task reminders, folder lists and good email management and organizational experience.
•Internet – basic research ability – look up companies, training and data.
•Databases – experienced needed to enter accurate data, look up data, record and track data, use complex event codes, troubleshooting experience, experience reporting from a database.
•Adobe CS5.1 (beginner level) – PDF’s.
BICSI is an Equal Opportunity Employer
Internal Number: 2018 - #011
BICSI is an Equal Opportunity Employer
BICSI is a professional association supporting the advancement of the information and communications technology (ICT) community. ICT covers the spectrum of voice, data, electronic safety & security, project management and audio & video technologies. It encompasses the design, integration and installation of pathways, spaces, optical fiber- and copper-based distribution systems, wireless-based systems and infrastructure that supports the transportation of information and associated signaling between and among communications and information gathering devices.
BICSI provides information, education and knowledge assessment for individuals and companies in the ICT industry. BICSI serves nearly 23,000 ICT professionals, including designers, installers and technicians. These individuals provide the fundamental infrastructure for telecommunications, audio/video, life safety and automation systems. Through courses, conferences, publications and professional registration programs, BICSI staff and volunteers assist ICT professionals in delivering critical products and services, and offer opportunities for continual improvement and enhanced profess...ional stature.
Headquartered in Tampa, Florida, USA, BICSI membership spans nearly 100 countries.
For more information, contact BICSI at 800.242.7405 (USA and Canada toll-free) or +1 813.979.1991. You may also email email@example.com.