National Able Network, a growing Chicago-based organization specializing in the provision of innovative workforce development, employment and training programs, has an exciting opportunity for a service oriented professional with solid experience in Information Technology.
Reporting to the Manager, Technical Operations, the Information Technology (IT) Specialist provides technical support to all National Able Network offices, departments and external customers. The IT Specialist is responsible for installing, maintaining, troubleshooting, evaluating computer hardware/software and other electronic and telecommunications products and services.
Installs, maintains and upgrades desktop, laptop and server software/hardware.
Sets up, installs, and monitors Active Directory accounts and Public Cloud tenancies.
Manages Voice over Internet Protocol (VoIP) telephony, mobile and broadband telecommunications functions for Able and customers as necessary.
Maintains and supports network firewalls, switches, routers, wireless access points.
Maintains and supports other office equipment (multi-function printers, video/access security, etc.).
Maintains an up-to-date hardware/software inventories both internally and for external customers.
Serves as technical support (i.e. HelpDesk) point of contact tracking and resolving end-user questions/problems.
Provides special project technical support and travels to remote offices as required.
Maintains awareness of trends and developments in network and computer technology.
Other related duties as assigned.
SKILLS & KNOWLEDGE:
Requires good eye-hand coordination, arm, hand and finger dexterity, visual acuity to use keyboard, operate equipment and read technical information
Must be able to understand and respond to communicationsto assist staff and clients
Current knowledge of computer systems including telecommunications hardware and software
Advanced proficiency with Windows 10, MacOS X, Microsoft Office 365 and Google G-suite
Excellent oral and written communication skills
Service-oriented team player who can also take initiative and accomplish individual goals
Strong analytical and problem-solving skills with consistent reliable follow through
Must be able to prioritize and manage multiple competing demands while still achieving deadlines
BA or BS in technical field OR Cisco/Microsoft technical certifications; Non-degreed/non-certified candidates must have at least 6 years of IT technical experience
2-3 years experience employed in a similar position ideally in a nonprofit or social services setting
Must be able to lift move and carry up to 50 lbs. independently.
Must be to travel to other Able and customer offices locally and potentially overnight for job-related responsibilities, training/seminars andconferences.
(NOTE THE SPECIFIC POSITION IN THE SUBJECT LINE OF YOUR EMAIL).
EOE AA M/F/Vet/Disability
About National Able Network
Preparing Today’s Communities to Meet Tomorrow’s Challenges through Education, Employment, and Opportunity.
To use our expertise to empower people to improve their lives by providing the means to self-sufficiency through sustainable employment, and career and life advancement. To nurture life-long learning while building bridges between education, training and career readiness, and between workforce and economic development.