The Coastal Conservation Association (CCA) Member Services Coordinator is responsible for daily membership data entry, membership customer service via phone and email, and for providing membership department responses to state chapters.
Essential Job Functions
Answers daily phone calls from members regarding membership questions and concerns. Can be high volume of calls during busy season.
Updates membership records (i.e., address changes, chapter changes, and combines member records as needed, etc.)
Responds to emails from National and Membership email boxes.
Responds to membership concerns via email or phone and escalates to the Director of Member Services, as needed.
Researches and explains transactions to members and other state CCA staff (i.e., charges to members’ credit cards, membership history, state registrations, etc.).
Creates membership batches in transactions via membership database.
Reviews membership data entry batches and reconciles entries to state cash deposits.
Serves as a contact for state chapter staff for membership list requests, changes to member records, STAR registration assistance, etc.
Mails member gifts/deliverables.
Maintains inventory of membership gifts/deliverables and materials (i.e., keeps log of items received, sent, prepares and prints inventory reports and regularly performs physical inventory counts).
Communicates with membership material vendors and orders gifts/materials as needed.
Mails issues of Tide magazine, membership applications, replacement membership cards, and stickers, etc. to members by request.
Contacts members regarding errors with payment or other membership issues.
Responsible for maintaining current price list for membership gifts/items/materials.
Runs and distributes monthly membership reports for state chapters upon request.
Performs other duties as assigned.
Knowledge of general CCA operations.
Knowledge of office administration procedures and policies.
Knowledge and understanding of excellent customer service.
Excellent written and verbal communication skills.
Excellent time management skills.
Extremely effective customer service skills.
Superior organizational skills.
Must be detail-oriented.
Able to effectively communicate with Executive Director.
Ability to multi-task and have multiple projects working at one time.
Ability to take initiative and make recommendations for streamlining.
Ability to use a variety of communication devices: computer, phone, fax, and email.
Ability to keep accurate records.
Required Education and Experience
2+ years of experience in an administrative or membership-type role.
Associate’s Degree or equivalent training/experience is strongly preferred.
Experience working with and/or for a non-profit, preferred.
Experience work with iMIS is a plus.
This position may occasionally have access to confidential information. Ability to maintain confidentiality is critical.
About Coastal Conservation Association
The purpose of CCA is to advise and educate the public on conservation of marine resources. The objective of CCA is to conserve, promote, and enhance the present and future availability of those coastal resources for the benefit and enjoyment of the general public.
ON A LOCAL, STATE AND NATIONAL LEVEL WE...
• Initiate scientific studies.
• Fund marine-science scholarships.
• Build artificial reefs.
• Create finfish hatcheries.
• Monitor the quality and quantity of freshwater inflows.
• Support local marine law enforcement.
• Help establish game fish status for recreational species.
• Work to prohibit destructive commercial gear.
ON A FEDERAL LEVEL WE...
• Defend net bans.
• Work to implement bycatch reduction regulations.
• Support pro-fisheries legislation.
• Battle arbitrary no-fishing zones.
Coastal Conservation Association (CCA) is a non-profit organization with 17 coastal state chapters spanning the Gulf of Mexico, the Atlantic seaboard, and the Pacific Northwest.
CCA began in 1977 after drastic commercial overfishing along the Texas coast decimated redfish and speckled trout populations. 14 concerned recreati...onal anglers created the Gulf Coast Conservation Association to combat commercial overfishing.
The stewardship started with the "Save the Redfish" campaign, and by 1985, chapters had formed along the Gulf Coast. By the early ‘90s, the mid-Atlantic region and the New England had chapters. Washington and Oregon opened CCA chapters in 2007.
CCA has participated productively in virtually every national fisheries debate since 1984. In the federal court system, CCA’s legal defense fund has been used to defend net bans; fight for the implementation of bycatch reduction devices; support pro-fisheries legislation; and battle arbitrary no-fishing zones.
The CCA network is engaged in hundreds of local, state, and national projects that initiate scientific studies; fund marine-science scholarships; build artificial reefs; create finfish hatcheries; initiate hydrologic and contaminant studies; monitor freshwater inflows; support local marine law enforcement; and more.
Through broad-based recreational angler support; a strong legal and legislative presence; decades of experience; and an unwavering vision for the future of U.S. and global marine resources, CCA battles for the sustainable health of our coastal fisheries and for recreational anglers’ interests.