Summary: As a member of the Sharon Lynne Wilson Center for the Arts Leadership Team reporting to the Executive Director, this position manages day-to-day operations of the Center including systems implementation, facility maintenance, HR system efficiencies. The Director of Operations is responsible for strategically planning, organizing, and directing activities of Wilson Center operations. Has oversight for managing guest services, house management, special events, and HR. Responsibilities include the oversight of the Wilson Center Operations and Facilities, internal and external rental clients, and supervision of house management and hospitality/guest services staff.
Has fiscal responsibility for the Operations and Facilities budget, including the preparation of an annual budget in consultation with the senior staff and executive leadership.
Meets regularly with the Executive Director and the Facilities Committee of the Board providing updates, quarterly reports, and any other documents as requested.
Responsible for management (safety, crowd count and control, volunteer usher coordination, and patron services). Oversees all aspects and types of events including but not limited to rehearsals, meetings, receptions, performances as well as special events. Responsible for ensuring the Wilson Center’s high standard of quality while promoting efficiency and cost savings.
Responsible for relationship building and communication with all prospective internal and external rental clients and Wilson Center resident companies in order to ascertain needs and coordination of events from contract to billing. This position will be the sole source for rental client pricing and will ensure that rental rates are consistently and fairly applied and is responsible for related negotiations. Responsible for the execution of correct and binding legal documents related to rentals. Responsible for recording of all Wilson Center equipment and services consumed by renters, staff hours, and for the production of accurate bills and follow through on payment.
Works with the Facilities Committee of the board. Develops appropriate policies and procedures for the center (such as: rental agreements, safety plans, HR policies), in consultation with the Executive Director, leadership team, and board advisors.
Oversight and maintenance of an accurate calendar of daily events taking place at the Wilson Center. Carefully monitors rentals of the facility and prioritizes those events.
Department administrative responsibilities include budget oversight and income goal projection for the Wilson Center working with the Executive Director and senior management team. Work to ensure that all expenditures fall within set budgets and maximize a positive net outcome. Monitor load and nature of work, staff, and equipment resources, and shift resources to meet current and future needs. Manage RFPs for the Wilson Center once appropriate personnel have drafted those required by board policy.
Work closely with the Executive Director to strategize short-term and long-term goals for revenue-producing activities and overall institutional direction of the Center. Work closely with key areas (Development, Marketing, and Curation & Engagement) within the Center to identify and accomplish institutional goals.
Implements facility maintenance plans, tracks long-term facility and equipment needs, seeks bids and implements work orders.
Directs Board Facility communications ensuring that agendas and reports are distributed, maintains files and budgets with accurate up to date record keeping.
Attends Wilson Center programs and special events as needed
Other duties as assigned.
About the Sharon Lynne Wilson Center for the Arts
It is the mission of the Sharon Lynne Wilson Center for the Arts to serve as a catalyst for lifelong learning, discovery and exploration of the arts. The Wilson Center is a multidisciplinary nonprofit cultural arts facility with a 16-year history of excellence. The Center’s programming is designed to transform both individual lives and whole communities through the power of the arts. Situated in a 400-acre park in Brookfield, WI, the Wilson Center is recognized as a cultural anchor in the Greater Milwaukee community and focuses on three main disciplines: performing arts, arts education, and visual arts. Since opening in 2002, the Wilson Center has continued to celebrate its five core values of excellence, innovation, passion, stewardship and collaboration through a diverse array of premier performances, educational programs, classes, festivals and special events. The Wilson Center annually welcomes more then 45,000 people, including more than 10,000 students every year—many of whom are being introduced to the arts for the first time—and the Center is poised for growth and future success. Through arts education programs such as Beyond the Classroom, ArtsReach and Arts Camp: The Art of Nature, the Wilson Center promotes lifelong learning for children, teens, families and adults.
The Wilson Center is recognized for is quality, eclectic performances and programs: Branford Marsalis, Audra McDonald, Pilobolus, Hilary Hahn, Suzanne Vega, Leo Kottke, Jessica Lang Dance, Venice Baroque Orchestra, Yamato, Al DiMeola, Kronos Quartet, Roseanne Cash, and many others internationally acclaimed artists and ensembles. Performances take place in the 607-seat Harris Theater, the cabaret style 136-seat Dawes Studio Theater, and the Gerlach/Haack Outdoor Theater, which is home every summer to the Starry Nights outdoor concert series.
Send cover letter, resume, salary history, and 3 references to: Jobs@wilson-center.com with the subject line SLWC Operations Director. The Executive Director will be doing initial interviews at the Arts Midwest Conference in Indianapolis in September—if you are attending, please indicate in your cover letter.
All information will be kept in confidence—no references will be contacted without prior notification of finalists.
The Wilson Center is an equal opportunity employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and shall occur without regard to race, creed, color, religion, sex, age, ancestry, national origin, disability, military service, sexual orientation, or marital status.
Bachelor’s Degree in related field (patron services/operations/business)
5 years’ experience in administrative and supervisory experience preferably in the performing arts industry
Requires strong computer skills MS Office Suite, Excel, other software programs and research skills.
Ability to work in a collaborative environment, supporting shared goals.
Ability to work some nights and weekends for events and meetings as required.
Experience and knowledge of Tessitura ticketing database is preferred but not required.
Ability to manage a multi-dimensional team, including a full-time Guest Services Manager and Hospitality and Events Manager and part-time House Managers, Volunteer Ushers, and event over-hires.
Preferred Skills and Abilities:
Strong communication skills, including a clear ability to communicate in writing and verbally, as well as make presentations. Ability to maintain a high level of confidentiality. Must be able to use tact and diplomacy. Highly organized, self-motivated, and possess ability to handle multiple tasks simultaneously.
About Sharon Lynne Wilson Center for the Arts
The Sharon Lynne Wilson Center for the Arts is one of the finest multi-disciplinary cultural arts centers in the United States, with a mission to be the catalyst for lifelong discovery and exploration of the Arts. As a year-round hub of activity, the Wilson Center presents performances by world-renowned artists and ensembles; offers arts education opportunities; curates the Ploch Art Gallery, which features both national and Wisconsin-based fine artists; and is committed to extending the arts beyond the walls of the Center through Lynn Chappy ArtsPark—a vibrant, outdoor sculpture landscape that will engage and inspire the broader Southeastern Wisconsin Community. In August, the annual Wilson Center Guitar Competition & Festival celebrates the world’s leading classical, rock/blues, jazz, and fingerstyle guitarists.