Working Title: Senior Development Coordinator, School of Medicine
Reports to: Senior Director of Development/Department of Medicine
Salary Range: OF $19.62 - $27.00 per hour
This Senior Development Coordinator is responsible for providing administrative support to the Senior Director of Development (DOD) at the School of Medicine (SOM). He/she will manage the data and information that underpin fundraising and gift management. The Senior Development Coordinator will manage all non-scholarship stewardship activities and the team acknowledgements process, implement a new stewardship program for all first time donors of $500+ and act as the liaison between the Office of Medical Annual Giving (OMAG), the Office of Annual Giving (OAG) and the Department. The Senior Development Coordinator will assist the Senior DOD in managing the daily operations of a multifaceted development office.
The Senior Development Coordinator is responsible for managing project communications, tasks, timelines, resources, and administrative matters for the SOM. He/she will exercise independent judgment and assume full responsibility for special projects that pertain to the SOM. This position will interact with the Vice Dean of Education at the School of Medicine and his assistant. This person must perform well under pressure with a high degree of accuracy and diplomacy.
Duties include: frequent communication with alumni, donors, faculty and development staff and leadership, prospects, parents, students, and trustees; maintaining multiple database systems; researching and analyzing data to identify prospects; creating reports as requested; interfacing with other hospital, university, and school of medicine offices on behalf of the Senior DOD; providing significant written and oral communication to various internal and external constituents on behalf of the Senior DOD; and creating project and presentation materials.
Design and implement procedures for major gift prospect identification using ALADIN, Relationship Management (RM) and Business Intelligence (BI) data and reports to assist with building and maintaining portfolios for major gift officers.
Maintain expert knowledge of ALADIN, RM and BI including a thorough understanding of central clearance and development research protocols. Maintain prospect/donor portfolios for Senior DOD and staff in ALADIN/RM to track multiple fundraising projects and daily actions. Enter all prospect-related actions and backup (calls, letters, visits, etc.) into ALADIN/RM.
Maintain Senior DOD’s RM prospect portfolio, enter donor visits, proposals and request clearance when appropriate. Track department’s Work Plan goals to ensure information is accurate.
Produce a variety of reports using ALADIN, RM, BI or Excel/Access in cases where ALADIN/RM/BI are not appropriate. These reports may be by funding priority, giving interest, geography, donor/non-donor or other criteria as needed.
Coordinates and implements an effective strategy for the SOM acknowledgements process. This includes ensuring that all gifts and gift commitments to the SOM are thanked by the appropriate staff and faculty, ensuring that all gifts received “in honor of” or “in memory of” are properly acknowledged and family and/or friends are kept up to date and that sympathy letters are sent when appropriate.
Manage the Department’s annual giving program and efforts, acting as the liaison between OMAG, OAG and the Department. Develop and implement specific annual giving mail/e-mail programs that cultivate and solicit unrestricted gifts. Coordinate the production process of direct mail and phonathon with OMAG and OAG.
Oversee and manage solicitation mailings including special mailings such as birthday/special occasion cards, annual Thanksgiving program and pertinent announcements. Maintain campaign pledge/gift reports. Track and prepare pledge reminder letters to donors as needed. Serve as a member of Relationship Management Liaison Group (RMLG) and Donor Relations Liaison Group (DRLG).
Office Management (20%):
Communicate with high-level donors, alumni, parents, guests, faculty, development staff, administrators and professional colleagues over the telephone, in writing, and in person.
Maintain Senior DOD’s calendar scheduling meetings and appointments, plan travel itineraries ensuring efficient use of time for the Senior DOD. Arrange all aspects of travel, including but not limited to airfare, hotel, car rental and scheduling meetings for the Senior DOD.
Lead and facilitate communication with remote liaisons (FJHM) on collaborative projects, and coordinate facilities, meetings and events.
Budget and Financial (10%):
Thorough working knowledge of SAP financial system.
Order supplies, special-order materials, and equipment as needed.
Manage budgets and resources, support fundraising and administrative activities and act as a liaison to DAR and FJHM leadership, and staff and various other internal and external constituents, including donors, prospects, and people of significant wealth.
Process receipts for Senior DOD in a timely fashion for reimbursement. Reconcile monthly executive credit card.
Coordinate payment process for external vendors. Properly document all charges and account for all receipts.
Manage all mandatory non-scholarship stewardship activities and implement a new stewardship program for first-time donors of $500+.
Assist Associate Director of SOM Stewardship and SOM Stewardship Coordinator with management, planning and execution of annual scholarship stewardship activities.
Background and Experience
High school diploma/GED required. Bachelor’s Degree preferred. At least 5 years of related administrative experience in support of academic, business, nonprofit, and/or development activities and operations, providing high-level oversight and office coordination required. Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Strong interpersonal skills and ability to work as part of a team or independently. Ability to manage projects and determine priorities. High degree of professionalism and confidentiality. Strong organizational and multitasking skills required. Strong computer literacy skills required, including word processing and database management. Thorough knowledge of Windows, Word, Excel and PowerPoint. Ability to learn new software. Excellent writing, editing and verbal communication skills. Ability to work in a dynamic, fast-paced environment. Knowledge of Johns Hopkins Medicine and/or development operations highly desirable.
Works well under pressure and meets deadlines, has the ability to synthesize, analyze and critique. This position requires a self-starter who is both creative and imaginative, with excellent organizational skills. In addition, the following qualities are a must: excellent oral and written communications skills. Demonstrated ability to address/resolve difficult multi-faceted problems. Ability to work independently with authority and minimal supervision. Ability to maintain confidences and discreet, tactful behavior at all times. Ability to develop and maintain sound professional relationships among superiors, subordinates and peers.
Internal Number: 11642-en_US
About Johns Hopkins University
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.