Position Overview: As a member of the Operations team, this full-time, non-exempt position will coordinate, execute, support, and report on a variety of email marketing campaigns across Alumni Affairs and Development (AA&D). The coordinator is responsible for the set-up, testing, deployment, and reporting for an assigned portfolio of email campaigns. The coordinator will also manage project timelines and communicate with email stakeholders regarding project requirements, status, and deadlines.
Principal Duties and Responsibilities (Essential Functions*): 1. Create marketing emails in Salesforce Marketing Cloud for assigned projects using standardized templates and processes.
2. Coordinate with internal stakeholders and partners on email project requirements, delivery of assets, and production timelines.
3. Perform Quality Assurance testing on emails through Litmus and test list deployments to ensure content accuracy, rendering across email devices and browsers, and link functionality.
4. Coordinate, prepare, upload, and test subscriber lists and test lists required for email deployments.
5. Coordinate stakeholder proofing of emails, process edits and feedback from reviewers, and manage final approval process.
6. Schedule email sends, confirm scheduling with stakeholders, and monitor deployments for completion and deliverability.
7. Generate and distribute post-deployment metrics to email stakeholders.
8. Monitor overall email deployment calendar in relation to assigned email projects to ensure optimal email frequency and cadence.
9. Troubleshoot and resolve any issues that arise relating to email creation, deployment and delivery.
10. Provide guidance to stakeholders on available email functionality and consult with Engagement Applications for new product features as needs arise.
Please include a cover letter with your application.
Skills testing may be a component of the interview process for this position.
The department of Alumni Affairs and Development at Harvard University is committed to diversity. We welcome applicants who bring varied experience, thought, and practice to the department's mission to maintain and enhance an engaged community of alumni and friends worldwide and to lead the University's fundraising efforts.
Harvard University Benefits Package Vacation/Sick/Personal/Holidays: Harvard offers 3 (union roles) - 4 (exempt) weeks paid vacation, a paid holiday break between Christmas and New Year's Day, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days each year. Medical/Dental/Vision Benefit: Harvard offers a variety of excellent medical, dental, and vision plans which all begin on the first day of employment. Retirement: University-funded retirement plan with full vesting after 3 years of service. Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted study options through participating Harvard Graduate Schools. Transportation: Harvard offers a 50% discounted MBTA pass as well as parking options to assist employees in their daily commute to campus. Wellness Options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation, and complimentary health services. There are also fee-based athletic facility memberships available at various locations around the university for employees.
Salary Grade: 055
Union: 55 - Hvd Union Cler & Tech Workers
Bachelor's degree with minimum 2+ years' experience in nonprofit marketing, communications, administration or transferable experience.
Minimal travel required, conferences or peer meetings. Some evening and weekend work required.
Understanding of email marketing best practices and anti-SPAM law compliance.
Ability to manage multiple, concurrent projects from a variety of stakeholders.
Successful experience working under tight deadlines.
Experience with Email Service Provider tools. Preference given to experience with Salesforce Marketing Cloud.
Experience with HTML editors and coding, Adobe Photoshop, and Litmus.
Familiarity with databases and list management.
Must exhibit exceptional attention to detail and have the ability to produce high-quality work in a fast-paced environment.
Must be motivated to learn, flexible to change, and innovative.
Ability to effectively communicate with stakeholders at various levels with a variety of backgrounds.
Must be creative and proactive yet disciplined, discriminating and able to streamline work volume in order to maintain bottom line efforts in midst of multi-tasking and daily re-prioritizing, with manager's guidance.
Must have excellent organizational skills.
Proficiency with MS Office required. Experience with SQL, Toad, ADVANCE and Qlikview and other Business Intelligence technologies desirable.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 46358BR
About Harvard University
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.