The Assistant Director, Constituent Relations reports to the Senior Associate Director, Data and Communications and is responsible for internal and external correspondence through the Alumni Association email and phone channels. The Assistant Director, Constituent Relations will work with the Senior Associate Director, Data and Communications as well as Alumni Relations and Development, (ARD) Communications, other internal teams, and campus partners to develop talking points, publicize official University statements, and respond to inquiries from the alumni base. Additionally, the Assistant Director, Constituent Relations will liaise with Gifts and Record Services and University Relationship Managers to field inquiries, record, and process gifts made to the University.
Assistant Director, Constituent Relations: Execute effective tactics for project management as part of the collective Alumni Engagement and Annual Giving, (AEAG) team.
In tandem with colleagues, manage, track, and code inquiries and interactions by alumni with the Alumni Association resulting from communications that focus on increasing participation, revenue, and engagement.
Track and record engagement resulting from communications within digital marketing programs interfacing with internal and external constituencies.
Collaborate with AEAG team to implement marketing strategies for a coordinated program of fundraising and engagement activities on and off campus.
Use technology to synthesize data and draw conclusions.
Work with colleagues to analyze the response rate and general assessment of solicitation and communication strategies.
Edit and proofread high-level communications by ensuring consistency, grammar, punctuation, usage, spelling and style of these materials.
Collaborate with colleagues across Alumni Relations and Development (ARD) to coordinate high-level department communications containing complex and specialized subject matter.
Ensure timely and accurate alumni contact information updates are processed in alumni database and partnering departments are notified.
Serve as customer service liaison for AEAG Communications and perform various administrative duties for AEAG management.
Act as constituent relations point of contact for all external alumni inboxes, general inquiries, and phone lines.
Liaise with communications, operations, and front line teams to manage expectations, questions, and concerns of alumni who are reaching out to the Alumni Association.
Periodically evaluate Alumni Association customer service operations, and implement appropriate enhancements as approved.
Seek opportunities for professional development that will enhance job performance, including building networks within the University and with colleagues at peer institutions.
Perform other duties as assigned.
Communicate Effectively & With Influence
Display Emotional Intelligence
Foster Partnership & Collaboration
Lead Performance & Flawless Execution
Exhibit Resilience & Optimize Resources
Education, Experience or Certifications:
Bachelor's degree or higher required.
A minimum of two years of professional work experience in nonprofit management, customer service, program management, development, alumni relations, marketing, public relations, sales or similar professional work experience required.
Technical Knowledge or Skills:
Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the University as well as the technology tools available to the Office of Alumni Relations and Development, including Griffin (the University's Donor Relationship Management System), Microsoft Windows computer environment, Microsoft Outlook, Word, Excel, PowerPoint and Access.
Experience managing and analyzing data preferred.
Working Conditions and Physical Requirements:
Willingness and ability to travel to campus and/or non-campus locations for University business.
Willingness and ability to work evenings and weekends.
(NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.)
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Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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Internal Number: JR02205
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