The CHEST Experience Front Desk Specialist is part of a team of support specialists who provide service to enable staff, customers, and guests to have an exceptional CHEST experience.
Oversee CHEST global headquarters front desk area, serving as the first point of contact and arrival into the building.
Greet and direct all visitors including vendors, job candidates, learners, and clients. Ensure completion of paperwork, sign-in, and security procedures of all visitors.
Manage the office supply inventory of commonly used items to include mailroom supplies; place orders as appropriate and train staff to use online ordering system for their individual department.
Manage the café and satellite stations inventory, regularly placing orders and replenishing items, as needed.
Manage the registration and badge printing processes for live learning courses, PREP, and visitors to the building.
Assist Marketing Team in facilitating CHEST Store sales when groups are in-house, including re-stocking of the store.
Assist Facilities Manager in ensuring logging and delivery of all messages, packages, and mail in a timely and professional manner.
Act as backup to Facilities Manager, e.g., giving vendors room access, etc.
Assist Design Specialist in maintaining seating chart and office/seating signage, as well as name badges for all CHEST staff.
Assist Training Center Operations Manager with room setups, including tables, chairs, and audio-visual equipment, as needed.
Assist learners with WiFi access, mobile devices/apps, etc.
Develop and retain an excellent working knowledge of CHEST, its member programs, products, and benefits. Share knowledge with other team members.
Develop and retain an excellent working knowledge and awareness of the roles of other office employees.
Help develop processes to deliver on our quality service commitment.
Document procedures and new processes via SOPs for Front Desk role.
Maintain professional communications and relationships with staff, colleagues, and supervisors.
Assist in maintaining office appearance and cleaning standards for front desk/reception space.
Maintain professional competency through attendance at, and participation in, seminars, workshops, conferences and other professional meetings.
Complete other tasks and projects as assigned.<span
Required Qualifications and Competencies
Associate College degree or commensurate training
At least 1-year relevant experience
Well-developed interpersonal skills to interact effectively with both visitors and staff at all levels
Demonstrated ability to work effectively both independently and in a cooperative team environment
Dependability; prompt, regular attendance essential for success
Proficient computer skills to include Microsoft software suite (Word, Excel, PowerPoint)
Strong organization and prioritization skills
Demonstrated ability to do several tasks simultaneously while maintaining a customer service-friendly attitude and perspective
Demonstrated ability to use sound judgment and maintain confidentiality
Must project a positive, pleasant, and professional demeanor
Excellent verbal and written communication skills
Strong organization and prioritization skills to work on multiple projects simultaneously in a fast-changing environment
Keen attention to detail
Confidentiality and discretion
Interpersonal skills to work effectively both independently and in a cooperative team environment
Ability to accommodate occasional weekend and extended hours
This description was designed as a convenience to acquaint employees and managers with the basic elements of the position. The duties of this position are not limited to what is contained in this description, and employees in this position may be asked to perform various functions not listed. This description is solely for the purpose of summarizing basic duties, and it is not intended to be a contract or guarantee of employment or of any specific terms or conditions of employment. This description may be amended or eliminated from time to time as necessary for operational or business reasons.
About American College of Chest Physicians
The American College of Chest Physicians (CHEST) is the global leader in advancing best patient outcomes through innovative chest medicine education, clinical research, and team-based care. With more than 18,700 members representing 100+ countries around the world, our mission is to champion the prevention, diagnosis, and treatment of chest diseases through education, communication, and research. This includes connecting health-care professionals to the latest clinical research and a wide array of evidence-based guidelines through the CHEST Journal, while also serving as a total education resource for clinicians through year-round meetings, books, mobile apps, and live courses in pulmonary, critical care, and sleep medicine. The first medical association with a clinical simulation program accredited by the Society for Simulation in Healthcare, CHEST also provides hands-on training through innovative simulation education. The CHEST Foundation, our philanthropic arm, provides members with grants, patient education tools, and other resources to help their patients live and breathe easier. CHEST staff are presented with a competitive salary and excellent benefits in a team-based atmosphere of highly qualified colleagues.