The primary responsibility of the Success Program Director is to manage the quality execution of the College Success Program in Chicago to ensure consistent program delivery and high impact results. The Success Program Director manages 2 Success Team Managers and oversees success program staff development, performance, satisfaction, and retention. This role reports directly to the Director of Programs.
Program Management – 40%
Ensure the delivery of high quality, consistent College Success programming to ensure high impact results
Ensure that Bottom Line effectively transitions the majority of Success candidates from the Access Program into the Success Program and recruits enough Success Direct students to meet our overall goals
Train, manage, and support the efforts of the Success staff in providing guidance to students following Bottom Line’s structured DEAL curriculum, which supports students in four areas (Degree, Employability, Affordability, and Life Skills) to help students progress towards specific goals/milestones
Communicate, manage, and achieve Success Program Key Performance Indicators
Set and manage the Success Program calendar
Ensure curriculum and resources are ready and available to staff when needed to carry out their daily duties and responsibilities
Collaborate with the Director of Programs and the National Program Team on:
Setting Success Program benchmarks (Key Performance Indicators)
Developing the training calendar and sessions
Review the Success Program and provide recommendations to enhance programming, curriculum and training
Curriculum improvements and updates
Ensure program is operated within budgetary requirements
Approve and submit bimonthly expense reports
Staff Management – 35%
Manage 2 Success Team Managers who each oversee a team of 6 Success Advisors
Meet regularly with team members one-on-one to assess progress toward team program goals
Oversee Staff Development: Coach staff to identify professional growth goals and manage through challenges while providing regular feedback for professional development and growth
Oversee Staff Performance: Ensure that team members understand their performance and performance goals and deliver formal annual performance reviews and informal ongoing feedback
Oversee Staff Satisfaction: Create a supportive, positive work environment by being available and approachable, and providing management and support that meets the needs of each individual success manager and success advisor
Oversee Staff Hiring and Retention
Plan for, approve, and resolve situations as they relate to paid time off, religious observances, sick time, working from home, and/or incentive days rewarded
Direct Student Support - 5%
Develop and provide quality services to a caseload of students who have disengaged with the program for one semester
Support staff as needed with individual student meetings
Track and record progress in student database
External Relationships – 15%
Collaborate with Director of Programs to ensure that Bottom Line is building effective relationships with our target colleges, key non-target colleges, and relevant community partners
Lead and manage a city-wide strategy for recruiting students through community-based partners, high schools, and universities
Manage fee-for-service partnerships by preparing regular reports, coordinating meetings to discuss student progress and trends
Ensure that Bottom Line develops relationships with key offices at target colleges (financial aid, student support, student life, multicultural centers, etc.)
Cultivate relationships with community partners and organizations that provide life resources
Organizational Support – 5%
Support the Access Team and Development Team as needed
Represent the Bottom Line brand in a positive light, and take actions to increase brand awareness throughout the community
Education, Experience & Qualifications:
Bachelor’s degree and work authorization
5 – 7 years of work experience in program management with at least 2 years of direct management of teams
Excellence in the following skill sets: leadership, communication, data analysis, strategic planning, talent management, organization, time management, and problem solving
Demonstrated commitment to Bottom Line’s mission, vision, and core values
Demonstrates commitment to Bottom Line's seven core competencies: Relationships, Results, Communication, Inclusiveness, Talent Development, Agility, and Planning
A valid driver’s license
Familiarity with Chicago educational and nonprofit landscape
Fluency in language other than English, especially Spanish
All employees are expected to demonstrate continued commitment and growth within our seven core competencies.
Relationships: Identifies opportunities and takes action to build and maintain meaningful and collaborative connections with various stakeholders
Results: Produces quality outcomes; compiles and analyzes data to drive future plans; uses creative solutions
Communication: Effectively articulates information in a clear, concise and timely manner to a wide range of stakeholders
Inclusiveness: Creates and maintains an environment that respects and values the identities and cultures of all colleagues and students we serve
Talent Development: Actively contributes to the hiring, development, retention, and promotion of a highly effective team
Agility: Demonstrates adaptability and openness to shifting priorities, needs of stakeholders, and organizational changes
Planning: Effectively and efficiently uses resources (people, time, materials, technology) in order to create, meet, and assess both strategic and task-oriented goals
Additional Salary Information: $60 - $70k commensurate with experience
Internal Number: 1186
About Bottom Line
Bottom Line is dedicated to helping first-generation students from low-income backgrounds get into college, graduate from college, and go far in life.? Our vision is to dramatically transform urban communities by producing thousands of new career-ready college graduates.
As one of the first college support organizations to focus on college completion, Bottom Line now produces best-in-class college graduation rates that eliminate the significant gap between first generation students from low-income backgrounds and their wealthier peers. We operate regional programs in Massachusetts, where we were founded in 1997, New York City and Chicago that collectively serve over 7,000 students.?We plan to open two new sites in major urban areas and increase our footprint to over 10,000 students by 2020.
Bottom Line focuses on students who have the desire and potential to earn a degree, but lack the support structures necessary to navigate the college application process, make a responsible school choice, succeed in college, and prepare for a meaningful career.
Over the last 20 years, Bottom Line has developed a proven and proactive long-term, high-touch, high impact model.? Full-time, ...trained and specialized advisors leverage our DEAL model which addresses the four key areas that are most likely to lead to college success: Degree, Employability, Affordability, and Life.? Our relationship and results focused approach helps our students change their lives by gaining economic mobility through college selection, graduation, and career-readiness.
At Bottom Line, we also have a strong commitment to Diversity, Equity and Inclusion. We aim to attract qualified candidates who hold these same values, and help us further recognize and celebrate the diversity among us.
When you join Bottom Line, you will find a rewarding, fast-paced, results-oriented environment. We build strong relationships with our students and with each other. We take our work seriously, and we know that a focus on data and metrics is integral to our continued success. Experts in our field, we are driven by our mission and motivated by the impact we’re achieving.
Bottom Line offers a comprehensive benefits package.
For more information, please visit www.bottomline.org and https://www.bottomline.org/about-us/careers