| Summary:
The Program Manager, Reports, provides comprehensive project management and support for all Trauma Quality Improvement Program (TQIP) analytic products, including benchmark reports, data quality reports, web-based data applications, collaborative research projects, and ad-hoc reports. This entails tracking the progress of reports through analytic cycles, maintaining the analytic specifications for reports, change management and documentation, establishing standard operating procedures, and coordinating between statistical staff and program staff.
In addition, this position leads all day to day analytic product development and maintenance activities by working with hospitals, staff, medical director, committees, and others to identify needs, gaps, and areas for update and improvement in current deliverables in order to support the Committee on Trauma (COT) mission to assist hospitals to improve care for the injured patient.
This exempt position will report to the Manager, Data and Report Operations in the Division of Research & Optimal Patient Care.
Primary Responsibilities:
• Manage day-to-day operational aspects of analytic product development and delivery. Develop and implement standard operating procedures to ensure consistency, maintain documentation, and establish a careful decision-making framework.
• Coordinate communications across teams and staff leadership to achieve consensus on report contents and changes.
• Lead product development efforts by interfacing with participants, staff, researchers, and experts to define reporting/analytic products, assess feasibility, and translate into detailed requirements. Conduct evaluations, focus groups, etc. to obtain necessary input.
• Provide consultation to quality teams within trauma centers and systems to help them to understand their benchmark reports and interpret results. Serve as the primary customer support representative for questions related to benchmark reports and related deliverables.
• Other duties as assigned. |
