NASC is a Nonprofit that has been growing steadily and is now seeking to dramatically accelerate growth. The Board and CEO value a mission-focused, seasoned, strategic, and process- minded leader with experience scaling an organization, leading a senior management team, and developing a performance culture among a group of diverse, talented individuals.
The Director of Operations must be a leader who is able to help others at NASC deliver measurable, cost-effective results that make the vision a reality. Importantly, the successful Director of Operations will have the skills, sensitivity, and personal confidence to tap into the power that each member of the team brings to this mission.
While it is essential that the Director of Operations bring efficient and effective systems to increase the productivity of the organization, is it also critical that the team retain the creative spark that drives the NASC concept. Moreover, Director of Operations will is responsible for all programmatic functions, leading the high-quality implementation, evaluation, execution and sustainability of all New Age Services programs.
As part of the Senior Leadership Team, the Director of Operations will work to ensure that NASC is equipped with the tools, resources and insights to deliver on its mission. The Director of Operations is responsible for program administration that will include budget management and consultation with the Associate Director of Finance and Administration. S/he will manage staff supervision and compliance with appropriate program standards such as, accreditation, licensing and contract requirements.
Reporting to the CEO of New Age Services Corporation, the Director of Operations will lead all internal operations and will have the following responsibilities:
Assume direct responsibility for program operations.
Build and maintain staff morale in the Operating Department.
Remain current with best practices and industry trends.
Provide internal and external direction within the organization—in addition to various community partners including, local, regional, state and federal agencies.
Identify program priorities and deadlines for projects and/or initiatives.
Provide sufficient supervision to staff that report directly to the CEO and ensure that all other support staff are receiving adequate supervision and training.
Build cross functionality among clinical team members.
Timely completion of performance appraisals.
Working in partnership with the CEO, create the strategic five-year plan and implement new processes and approaches to achieve it.
Serve as the internal leader of the organization.
Director of Operations will prepare the annual operations plan and budget.
Lead the performance management process that measures and evaluates progress against goals for the organization.
Provide for all staff a strong day-to-day leadership presence; bridge clinical and administrative operations and support an open-door policy among all staff.
Work closely with Senior Manager of Finance and Administration to execute the strategies and goals of the CEO.
Raise local funds.
Partake in Fundraising Activities
Build local fund raising and sales infrastructures within local offices.
Generate sufficient local revenue to cover local costs.
Increase fee-for-service contracts.
Identify geographic growth opportunities and priorities.
Communicate the branded message internally and externally.
Directly manage the organization’s Associate Director of Clinical Services who have the following responsibilities:
Increase key impact measurements.
Ensure that all programmatic partners renew their contracts.
Develop curriculum, tools, and training that meet cost guideline.
Execute Clinical Services and Outcome
Increase MCO Service Hours
Create a Paperless Environment
Ensure Program is prepared for all Accreditation Reviews, specifically CARF
Program is fully compliance with DASA licensing
Maintain sufficient weekend services and coverage
Directly manage the Associate Director of Facility and Operations.
Facilities and Technology
Analyze the current technology infrastructure and scope out the next level of information technology and financial systems that support the growth of specific programs and the organization overall.
Controlling IT cost.
Ensuring proper accountability of all Agency Equipment and Fixed Asset.
Ensuring Fire and Safety drills are adequately being conducted.
Ensuring upkeep of property on the inside and outside.
Aggressively negotiating with vendors for prospective cost savings.
Controlling patient access and crowd control.
Overall Security of the Property.
Consult with Associate Director of Finance and Administration to:
Cultivate the values of NASC within the organization.
Instill a human capital development and “coaching” culture within NASC; upgrade human resources functions including: training, development, compensation and benefits, employee relations, performance evaluation and recruiting.
Develop an accounting system that provides the organization with quick access to financial information and enables strategic budgeting.
Development and implementation of systems for reporting, measurement and supporting local revenue generation.
Administrative aspects including proposal preparation and granting writing.
Working closely with Associate Director of Finance and Administration managing Human Resources.
Managing Public Relations.
Work with the board of directors: present to the board at bi-monthly meetings.
As a prerequisite, the Director of Operations must believe in the core values of NASC and be driven by the mission. The candidate should demonstrate a passion for breaking new ground to lead social change. The Director of Operations must demonstrate that he/she has proven experience in a fast paced organization and a demonstrated ability to both lead and build the capabilities of a driven, bright, diverse team.
The Director of Operations must have experience with a for non-profit organization. As noted, NASC is driven by the values of its people, so experience in managing a “values- driven” organization will be highly prized. Additional requirements are:
Results—proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen, including successful P&L management and the ability to balance the delivery of programs against the realities of a budget; problem solving, project management, and creative resourcefulness.
Strategic Vision and Agility—ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan.
Capacity Building—ability to effectively build organization and staff capacity, developing a top- notch workforce and the processes that ensure the organization runs smoothly.
Leadership and Organization—exceptional capacity for managing and leading people; a team builder who has experience in scaling up organizations; ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower top- notch leaders from the bottom up, lead from the top down, cultivate entrepreneurship, and learn the strengths and weaknesses of the team so as to put people in a position to succeed.
Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary.
General Management—thorough understanding of finance, systems, and HR; broad experience with the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, finance, information systems, human resources, and marketing.
Solid educational background—undergraduate degree required; MBA or similar advanced degree highly desired.
About New Age Services Corporation
New Age Services Corporation (NASC) is a community-based behavioral health and human services provider. NASC is committed to empowering individuals and families in the community by providing comprehensive recovery-management services that address the chronic nature of addiction. Our service area includes, North Lawndale, Austin, East Garfield, West Garfield and surrounding areas.