The President & Chief Executive Officer will report to the Board of Directors
Goodwill is one of the nation’s top five most valuable and recognized nonprofit brands, and a leading social services enterprise. Over the past three years, Forbes named Goodwill as one of America’s Top 20 Most Inspiring Companies.
Goodwill was founded in 1902 in Boston by Rev. Edgar J. Helms, a Methodist minister and early social innovator. Helms collected used household goods and clothing in wealthier areas of the city, then trained and hired those who were poor to mend and repair the used goods. The goods were then resold or were given to the people who repaired them. The system worked, and the Goodwill philosophy of “Not Charity, but a Chance” was born.
Dr. Helms’ vision set an early course for what today has become a network of community-based social enterprise organizations with annual revenues that total $5.9 billion. Helms described Goodwill Industries as an “industrial program as well as a social service enterprise…a provider of employment, training and rehabilitation for people of limited employability, and a source of temporary assistance for individuals whose resources were depleted.”
Times have changed, yet Helms’ vision remains constant: “We have courage and are unafraid. With the prayerful cooperation of millions of our bag contributors and of our workers, we will press on till the curse of poverty and exploitation is banished from mankind.”
Building on a rich legacy of more than 100 years, the next President & CEO will join Goodwill Industries International at an exciting period, and critical time in the social sector. The new leader will position GII to innovate, provide even stronger services to the Goodwill network, and positively impact the lives of millions of individuals, their families, and communities across the continent and around the world.
Goodwill strives to enhance the dignity and quality of life of individuals and families by helping people reach their full potential through education, skills training and the power of work.
Since 1902 Goodwill has transformed lives and entire neighborhoods by helping people connect to the power of a paycheck. Through a network of 162 independent, community-based organizations, Goodwill offers unprecedented access to job training, career counseling, mentoring, financial education, childcare and transportation. This work helps fuel economic growth that builds strong families and sustainable communities. In 2017 alone more than 288,000 people earned employment through Goodwill’s services. More than 2 million people accessed the organization’s in-person job training and support services, with 36 million more accessing online Goodwill resources.
Goodwill’s mission-integrated social enterprises include the sale of donated goods and household items at more than 3,300 Goodwill stores and online. Additional opportunities and funding are secured through contract services, private and public grants, and individual giving. Community-based Goodwill organizations create jobs and build revenue by contracting with businesses and government to provide a wide range of commercial services such as janitorial, manufacturing, warehousing and distribution, packaging, assembly, food preparation, document management, grounds maintenance and administrative services.
Goodwill connects people with opportunities to advance careers and improve their lives. People using Goodwill services describe themselves as having disabilities or being veterans and military family members; youth and young adults, including youth who are at risk; older job seekers; people reintegrating into society from incarceration; people immigrating to the country; or others facing challenges to finding employment, advancing careers, or improving their lives.
In order to fulfill this important work, Goodwill Industries International (GII) works closely and collaboratively with a membership network of autonomous Goodwill organizations to deepen the impact of the mission. GII does this by informing and influencing federal public policy with advocacy and education, building brand awareness through innovative marketing and PR campaigns, and helping to identify new partnership opportunities to diversify and expand revenue streams. In addition to network-wide efforts, GII also offers customized consultations, learning opportunities, data analytics, resources, products, and other direct services in response to Goodwill member needs.
The President & Chief Executive Officer is responsible for the leadership and operation of GII’s $64 million budget, which leverages a 140-person staff. S/He will provide vision and dynamic leadership to a team of professionals responsible for understanding and responding to membership needs, as well as building and maintaining effective working relationships amongst the Goodwill network, community partners, donors, the media, government, and the people the organizations serve. S/He will represent Goodwill with the highest level strategic partners and in public forums.
The President & CEO will develop and enhance collaborative relationships within the Goodwill network of 162 community-based autonomous organizations across the United States and Canada, in addition to supporting affiliate organizations in 13 other countries. Each Goodwill organization has its own chief executive and board of directors, and the Goodwill network operates much like an associated, federated model. The GII President & CEO will provide both leadership and service, listening and building consensus among diverse partners.
The successful candidate will maintain a strong, transparent and collaborative relationship with the GII Board of Directors, and will provide active leadership on GII’s operations and business affairs. S/He will work to align resources with strategic priorities and focus the organization on a strong course for the long-term.
Primary duties and responsibilities include:
Leadership and Management:
Works in collaboration with the Board of Directors to establish strategic vision, mission, goals, objectives, programs, and directives in service to the membership of GII.
Provides strategic leadership in understanding future trends and proposing options to address them, whether through coordinated member efforts or GII initiatives to support member actions.
Maintains a transparent relationship with the Board, and provides frequent reports on strategic, operational, and programmatic matters impacting the organization.
Establishes open communication and cooperation between the Board and all levels of staff and develops a high level of respect and trust between all parties.
Ensures an array of mechanisms for Goodwill member engagement in developing and responding to opportunities to advance the Goodwill mission and social enterprise.
Facilitates the strengths of the Goodwill movement through building trust, aligning energies, acknowledging diverse needs and resources, building systems for transferring best practices, and identifying opportunities for innovation and collaboration.
Listens and considers feedback from across the Goodwill network to create and design programs that ensure GII offers a strong, competitive value proposition to member organizations.
Works collaboratively to build harmony and focus within the Goodwill membership, offers leadership to support members through difficult conversations, and develops coalitions and alignment externally.
Evaluates metrics, data and communication with members to make recommendations to the Board on new/enhanced products and services to continually strengthen the value of service to the Goodwill network.
External Affairs and Revenue Generation:
Serves as the organization’s primary spokesperson and positively promotes the work of Goodwill to a diversity of audiences.
Develops and implements strategies to raise brand awareness and public understanding of Goodwill’s mission and important work.
Drives collaborative partnerships with state and regional associations, network organizations, the business community, and other external stakeholder groups.
Develops, maintains, and strengthens relationships with elected officials to advance the mission of Goodwill and advocate on behalf of Goodwill member organizations and the people they serve before key government bodies on public policy issues.
Advances the public dialogue around the importance of diversity and inclusion, and promotes the critical need for environments where people have the necessary support to build their work skills and care for their families.
Administration and Operations:
Constructs a streamlined organizational structure that attracts and encourages talented team members to achieve excellence and establish accountability; develops and implements internal policies and procedures that facilitate the success of the team and the broader organization.
Provides inspiring leadership and ensures internal culture supports the mission of Goodwill while promoting synergy and collaboration across the GII organization.
Develops strategies to enhance the overall financial health of the organization. Presents an annual budget for review and approval by the Board of Directors.
Provides fiscally responsible administration, understanding all aspects of financial planning, budgeting, and investments in an effort to enhance the organization’s position.
Actively drives GII’s long-term financial growth and stability to secure investments from a diversity of sources.
The successful candidate will be an innovative, strategic thinker with proven leadership, communications, fundraising, advocacy, and relationship-building skills. S/He will possess strong leadership and management skills that have been demonstrated both within an organization and within a complex network model. S/He will be deeply committed to the mission of Goodwill and will be a champion of Goodwill’s efforts to enhance the quality of life for families through learning and the power of work.
Additional qualifications will include:
A minimum of 15 years of relevant and progressive levels of executive leadership experience, and a track record of advancing the agenda for a dynamic, evolving organization.
Track record of effectively working with diverse stakeholders to forge an organization’s strategic plan and execute upon that plan with appropriate urgency, timeliness and responsiveness to outlined goals and established metrics.
Relevant experience scalable to the mission, network model, and current retail environment of Goodwill, potentially to include business acumen in a social enterprise setting, innovation in workforce development, and experience protecting and promoting a major brand.
Demonstrated experience as spokesperson with a wide range of audiences including senior government officials, association and corporate leadership, the media, donors, and the public at large.
Experience motivating, empowering and growing a staff including recruiting, hiring, and retaining top caliber professional talent.
Successful generation of new sources of revenue while managing an operating budget in a cost constrained environment.
Leadership Competencies and Personal Characteristics
Genuine passion for the mission of Goodwill.
Demonstrated ability to think strategically regarding future trends and long-term effects, and cultivate strategic visioning among a team and external stakeholders, while simultaneously focusing on accountability for day-to-day operational issues.
Outstanding interpersonal and persuasive skills, including the ability to relate well to a wide range of constituencies; outstanding listening skills, with the ability to clearly articulate the message and command the respect of his/her audience.
Strong executive presence; the ability to inspire, motivate and excite various constituencies.
Unquestionable integrity, credibility and character, demonstrated high moral and ethical behavior.
Collaborative, inclusive leader and team player, collegial, open and excited to partner with others.
A Bachelor’s degree is required. An advanced degree will be considered a plus.
A competitive compensation package will be offered to attract the most qualified candidates.