The Individual Giving Manager is responsible for working with the AVP of Advancement and the Development Team to achieve the Department’s individual giving fundraising goals and to provide stewardship to individual donors. This position also is responsible for managing strategies for growth of the Dallas Zoo’s President’s Circle membership program and for coordinating the Dallas Zoo’s Annual Fund program.
SPECIFIC DUTIES AND RESPONSIBILITIES
• Manages and evaluates development programs encompassing donor relations, portfolio management, annual fund campaign, and coordinate President’s Circle appeals. • Builds the Dallas Zoo’s individual giving programs under the oversight of the AVP of Advancement, including the development of a strategic plan of action with objectives, timelines, and evaluation plans for each program. • Manages the Dallas Zoo’s Annual and Lifetime Giving Society and President’s Circle member experience, serving as a “concierge” to members in collaboration with the Director of Membership and the Membership Team. This includes coordinating the fulfillment of member benefits, hosting members on tours, and providing members with general assistance as needed (additional tickets, parking, tours, etc.). Develops acquisition and renewal strategies, such as mailings and other cultivation events to grow the President’s Circle program. Coordinates with the Membership Director, Event Manager and Coordinator, and other staff to manage all details of President’s Circle events including invitations, RSVPs, catering, parking, and other program requirements. Attends all President’s Circle events. • Deepens relationships with donors and volunteers through managing giving societies and assisting the AVP of Advancement in managing committees that support the Advancement strategy at the Dallas Zoo. • Monitors and tracks major changes in the marketplace, both philanthropic and economic and provides strategic direction. • Develops and analyzes statistical data for all Development campaigns. • Serves as “champion” for the President’s Circle member experience with collaborative responsibility for all correspondence, recordkeeping, reporting, etc. related to the cultivation, solicitation, and stewardship of group members in partnership with the Membership Team. • Work with the AVP of Advancement to develop and manage annual income and expense budgets related to Development efforts. Tracks revenue and expenses for assigned areas and provides timely reports as requested. • Coordinates the Dallas Zoo’s Annual Fund solicitation efforts including appeals to general membership and specialized efforts directed toward high-level donors. Works with the Director of Advancement Services and the Database Specialist to segment prospects and donor constituents for specific annual solicitations and events. • Maintains records of campaign-related cultivation strategies, metrics, and outcomes for all development related events (e.g. galas, stewardship events, Giving Society and President’s Circle events, cultivation events, etc.). • Performs comprehensive analysis related to all aspects of the annual giving programs. Utilizes statistical analysis to help evaluate current Development programs and to make recommendations to the AVP of Advancement for program changes. • Works with AVP of Advancement, Development Team, Event Manager and Coordinator, and Event Chairs to secure underwriting from individual donors for the Dallas Zoo’s annual fund-raising event, Zoo To Do. Attends and participates in the execution of these events. • Coordinates the logistics of all individual donor acknowledgement and benefit fulfillment with various staff, ensuring that gifts are appropriately recognized and recorded, and that benefits are fulfilled in a timely manner. Participates in developing specialized stewardship plans for specific donor segments, which may include periodic phone contact, personalized correspondence, and other department cultivation activities. • Collaborates with Advancement Services to conduct prospect research. • Prepares appropriate correspondence, reports, presentations, and other materials for donors and donor prospects. • Responsible for achieving designated annual financial goals. • Supports the greater efforts of the Advancement team and of the Dallas Zoo. • Performs other duties as assigned.
• Must be able to walk, stand, sit, kneel, stoop, crawl, twist, reach above head, pull bend, climb stairs and ladders and carry up to 50lbs. • Must be able to work holidays and weekends. • Must be able to actively work in inclement weather. • Must have a valid driver’s license with reliable transportation.
• B.A., B.S. or equivalent degree. • A minimum of three years of professional fundraising experience, preferably with a nonprofit organization. • Previous experience working with a high-level membership program similar to our President’s Circle program • Demonstrated ability to develop meaningful relationships with individual donors, prospects, volunteers, members, and the external community. • Excellent writing skills, strong attention to detail, and an outstanding ability to multi-task. • Self-starter with a strategic approach to problem solving. • Personable presence and demeanor. • Outstanding commitment to customer service. • Command of Microsoft Word, Excel, Outlook, and PowerPoint. • Willingness and ability to learn and utilize Tessitura. Past experience working with a CRM product is preferred. • Organized, energetic, flexible, detail-oriented, and computer proficient. • Commitment to the mission and values of the Dallas Zoo. • Must be able to communicate effectively both orally and in writing. • Must have good observational skills.
About Dallas Zoo Management, Inc.
The Dallas Zoo began in 1888 with just two deer and two mountain lions in City Park. It later moved to Fair Park in 1909 and quickly outgrew its second home, moving to Marsalis Park in 1912, where it stands today. Throughout the past 129 years, numerous upgrades have been made and collections expanded. In 1955, the Dallas Zoological Society was established as a non-profit to support the Zoo. In 2009, a public-private partnership transitioned the Zoo to private management. Today, the Dallas Zoo is home to more than 2,000 animals, and is thriving with new exhibits such as the Giants of the Savanna, Wonders of the Wild, presented by the Kimberly-Clark Corporation. In spring 2017, the Simmons Hippo Outpost opened, returning these remarkable “river horses” to the Zoo for the first time in 15 years.