Have you managed membership and registration in an international organization?
Are you seeking a role where you work with leading academic and industry scientists and clinicians around the world?
We are currently in search of a ProgramRegistration Manager for the International Society for Stem Cell Research. The position is based in Skokie, IL. This is a full-time, permanent assignment.
ORGANIZATION: International Society for Stem Cell Research
LOCATION: Skokie, IL
POSITION TITLE: Program Registration Manager
Is This Your Dream Job? The Program Registration Manager works closely with internal departments and outside vendors to unify the organization around common operational strategies related to the recruitment and retention of members and event registrations. The position also encompasses oversight of our information technology infrastructure as well as the society's main website and integrated third-party applications in order to ensure a positive customer experience.
In addition, the Program Registration Manager helps identify optimal workflow and reporting mechanisms and then coordinates with staff and vendors to implement processes and procedures.
The International Society for Stem Cell Research (ISSCR) is a dynamic, international non-profit organization, working with leading academic and industry scientists and clinicians around the world. Through its member-based committees, the society facilitates the exchange of information and ideas relating to stem cells, encourages the general field of stem cell research, and promotes professional and public education in all areas of current and potential futureapplication.
Our Ideal Candidate:
Bachelor's degree (BA/BS) from four-year college or university
Detail oriented and able to multi-task
Proactive, creative problem solver
Excellent interpersonal skills. Ability to manage vendor relationships
Knowledge of IT/business infrastructure
Excellent working knowledge of MS Office and Office 365
Experience in iMIS required
Experience with event management software, preferably eTouches
Ability to develop and maintain budget for IT and data management services
Experience with website content management systems
Ability to interact effectively with society members, staff, leadership, and other stakeholders
How You Will Spend Your Day:
Meeting Registration Management
Set up and maintain registration system for 1-3 meetings per year, including all technology integrations and reporting
Audit and report all registration counts and revenues
Coordinate with badge printing vendor pre-meeting and onsite to proof and order badge stock
Manage onsite registration desk and all registration functions, including coordination of temporary staff and volunteers
IT Operations Management
Lead efforts to establish and maintain an accurate constituent contact database
Work collaboratively with staff and vendors to identify opportunities for operational efficiencies; develop, implement, manage, and evaluate processes and procedures to improve operational efficiencies
Support marketing team to implement constituent engagement strategies, including lead generation, campaign development, automated email marketing, and list maintenance
Assist in developing strategies and implementation plans that improve and standardize all aspects of operations
Develop, track and report key performance measurements
Identify and facilitate ongoing staff IT training; routinely communicate opportunities for staff self-training
Oversee the society’s off-site IT managed services vendor, including projects and budgets; facilitate routine maintenance of IT infrastructure
Ensures that all systems and IT operations are compliant with the European GDPR and other global privacy rules
Oversee daily and monthly reconciliation of all membership, exhibits and sponsorships, donations, and registration income
Work closely with marketing and communications teams and iMIS vendor to maintain the RiSE microsite, including but not limited to the membership application, membership directory, customer profiles, members-only content, and all single-sign-on related pages
Work closely with marketing and communications teams and website vendor to ensure main website and meeting microsites content meets best practice approaches in layout, SEO, and reporting
Create proactive approaches to customer service, including automated email strategies, automated staff alerts, and website FAQs
Oversee email customer service and training
We’d love to hear from you!
If this sounds like the job for you, we would love to help make that happen. Please submit a resume to email@example.com with “ProgramRegistration Manager” in the subject line.
Know a friend who would be a great fit? Feel free to send us their resume as well!
Is this position not a great fit?
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** Due to the high volume of applications we receive, we regretfully can only respond to those candidates who best meet the requirements of a specific position or whose backgrounds are generally applicable to our client base. Please rest assured that we retain all candidate information for possible future matches, even if you do not hear from us in regard to your application in response to this ad.
About International Society for Stem Cell Research
Careers In Nonprofits is built on the idea that great people want to work with great causes. There are many talented candidates who have a passion for working with nonprofits but not many resources focused on nonprofit careers. We connect the best people with the best causes. Our team of nonprofit career professionals has years of experience matching candidates with nonprofit organizations. Serving Chicago and Washington, DC, we have extensive networks of connections and strategic partnerships with nonprofit organizations.