The Bookshop Manager is the public voice and face of the Curatorial Research Bureau. The position is responsible for ensuring the smooth transaction of sales and inventory maintenance, and providing a welcoming environment and courteous point of contact for all visitors, students, faculty, and staff. The Bookshop Manager will oversee digital communication platforms, schedule social media content, and manage the events schedule. The Bookshop Manager in cooperation with other Curatorial Research Bureau and Yerba Buena Center for the Arts staff will provide a friendly and approachable service to all users of CRB's activities and visitors (public, visiting artists, outside contractors and service providers, YBCA staff, authors, distributors, students, etc.) to YBCA. The Bookshop Manager will train and oversee CCA Work Study students and administer their schedules.
The Bookshop Manager position is best suited for an individual with interest and knowledge of the contemporary arts with a particular fancy for books. The Bookshop Manager will be in charge of day-to-day operations of the bookshop during regular operating hours and responsible for assisting with events after business hours.
About Curatorial Research Bureau
Curatorial Research Bureau (CRB) is a bookshop and public program in the contemporary arts with inventory supplied in partnership with the Berlin-based distributor and publisher Motto Books. The bookshop sells a selection of more than 500 titles on art, design, poetry, architecture, and critical theory. CRB is administered by California College of the Art's (CCA) Graduate Program in Curatorial Practice in partnership with Yerba Buena Center for the Arts and Bureau for Open Culture, a curatorial initiative that forges intersections among art, design, education, and consumer culture while pushing against the way art institutions traditionally engage audiences. The bookshop is essential to the mission of providing unparallelled opportunities for learning about arts and culture in the public realm, and especially for students, within the physical and administrative context of YBCA, a dynamic arts institution. As an educational resource, the bookshop will introduce visitors, students, and faculty to publications produced world-wide while contextualizing the books through focused exhibitions, academic seminars, visiting artists, and public programs responsive to the work of YBCA, selective course offerings by California College of the Arts, research of CCA faculty and students, and other activity at Bay Area arts, education, and cultural institutions.
Administration - 25-30%
Arrives prior to opening and prepares the shop for visitors, including launching POS system, starting musical playlist, straightening furniture, and assessing displays.
Departs after closing, ensuring the shop is in good order for the next day.
Processes sales and returns of stock through the correct administration of the POS system.
Sends a daily sales and status reports to Director at close of each business day.
Ensures the security of stock, keys and computers before closing.
Maintains continual visual surveillance at all times, and reports any event of or intention to theft/vandalism/malicious damage or violence to the Director immediately.
Undertakes administrative and clerical duties for the efficient operation of the bookshop, including maintaining accurate documentation relating to customer requests, distributor accounts, stock orders, stock returns, POS database, and assist with stocktaking.
Tracks the number of visitors.
Attends and contributes to training or meetings as required.
Uses Basecamp to communicate and organize administrative responsibilities.
Customer Service and Relationship Building - 25-30%
Provides a pleasant environment and courteous point of contact for visitors.
Welcomes and informs visitors about the bookshop and Curatorial Research Bureau activities
Maintains an intimate and updated knowledge of YBCA programming.
Helps customers as needed. Establishes, enhances, and maintains positive, responsive relationships with YBCA and CCA community and the public.
Provide guidance and information about books, upcoming programs, and installations, creating highly positive experiences for all audiences.
Resolves complaints and escalated issues in a timely and satisfactory manner.
Maintains relationships with wholesale distributors and individual authors.
Uses Basecamp to schedule stock shipments.
Marketing, Communication, and Book Display - 15-20%
Updates displays as instructed.
Updates website and social media platforms as guided.
Ensures promotional material is available and given to all visitors.
Researches and creates content about books, upcoming programs, and artists for social media.
Takes photographs for archive and promotional use.
Builds social media posts per communication schedule.
Assists with creation of online digital content.
Builds email newsletters per communication schedule.
Attends and contributes to regular editorial meetings.
Manages the visual presentations under the direction of the Director.
Uses Basecamp to gather and collect content for future communications and promotions.
Inventory Management - 10-15%
Assists with routine stock ordering from wholesale distributors and individual authors.
Enters meta data of incoming stock shipments into POS system.
Develops personal knowledge of the stock.
Monitors customer engagement with stock (i.e. special requests) and reports insights to Director.
Uses Basecamp to gather inventory-related insights.
Event Planning - 10-15%
Maintains consistent communications among bookshop partners, including YBCA on all aspects of event operations, planning, and programming.
Sets up and breaks down chairs, placement of projector, screens, and audio equipment.
Ensures microphones are operational.
Orders snacks, drinks, and other refreshments as required.
Cleans and returns bookshop to rest state in anticipation of opening next day.
Collects emails via sign-up sheet and enters into Mailchimp.
Installs posters and other printed matter to promote events.
Supervision - 5-10%
Recruit, hire, train, and supervise work study students.
Bachelor of Arts or BFA degree or equivalent
Interest and willingness to learn about books and publishers is very important.
Experience using applications such as Mailchimp, Squarespace, Basecamp, Adobe Creative Suite, Microsoft Office, social media platforms, point of sales systems, and content management systems is helpful.
Responsive, responsibility, organization, and attention to details are required.
Knowledge about art and design is helpful.
Previous retail or customer service experience is a plus.
Courtesy, consideration, punctuality, and strong interpersonal skills are required.
Ability to learn and follow procedures are necessary.
A minimum of two years experience working in a busy customer orientated environment facilitating excellent customer service is desired.
Clear and effective written and verbal communication skills are required.
A proven ability to deal with the public in a calm and confident manner is required.
1-2 years of administrative experience at an education or nonprofit organization, or other similar environment. Preference given for experience at higher-ed art and design institutions
Familiarity with contemporary art and/or Bay Area arts organizations
The Bookshop is situated within the Yerba Buena Center for the Arts in San Francisco and will be open to the public during business hours. The Bookshop will be open 12:00 p.m.-6:00 p.m., Tuesday through Friday, with additional hours on Thursday from 12:00 p.m.-8:00 p.m. Employees are expected to arrive on time and to be ready for work at the start of their scheduled shift. This role's schedule will shift to accommodate events, special projects, meetings, etc. and is subject to change based on the needs of the division(s), College, and YBCA. This position requires work during evenings and weekends.
This position may require an individual to sit or stand for long periods at a time (up to 4 hours) at a desk or in a meeting. An individual must also be able to lift and/or carry a minimum of 30 pounds.
Location San Francisco
Application Instructions Applicants are required to attach a cover letter and resume. Incomplete applications will not be considered. Recommended document file formats are Word or PDF. If there are multiple attachments, we recommend compressing/zipping your files into a zip format file. There is also a place in the application for you to provide a link to large documents. Please submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions.
Application Deadline For staff positions, screening begins immediately and continues until the position is filled.
EEO Statement As an educational and cultural institution, California College of the Arts has a responsibility to provide access and opportunities for all people, with special attention to supporting groups historically underrepresented in higher education.
We believe that a culturally diverse campus is integral to academic excellence, and our student, faculty, staff, and trustee bodies should reflect the diverse world in which we live, with attention to race, ethnicity, religious creed, national origin, age, sex, sexual orientation, gender identity or expression, and ability.
California College of the Arts is an equal opportunity employer and encourages applications from individuals who will contribute to its diversity.
Questions? Please address any questions to email@example.com.
Founded in 1907, California College of the Arts (CCA) is an independent art college with 21 undergraduate programs in architecture, design, fine arts, visual studies, and writing. The college also has graduate programs in architecture, comics, curatorial practice, design, design strategy, film, fine arts, visual and critical studies, and writing. Through these programs, the college has created a dynamic and interdisciplinary environment. Diverse cultural perspectives enrich the CCA community and the college believes that continuing to expand the horizons of the students and faculty is essential to achieving its educational objectives. With campuses in Oakland and San Francisco, CCA currently enrolls 1,950 full-time students.