Leads all outreach and associated documentation or record keeping with study participants in the Educare Chicago Follow-Up Study (FUS) and members of the Educare Chicago Alumni Network (ECAN). Utilizes multiple modes for outreach and effective communication to strengthen families’ engagement in these groups and activities, maintains up-to-date contact information, and ensures low rates of attrition. Promotes the value and purpose of families’ active engagement in the FUS and ECAN to former and current Educare Chicago parents, staff, and relevant stakeholders.
Essential Job Duties
Duties to support both the FUS and ECAN:
Build and maintain relationships with a wide range of study participants and alumni members; regularly communicate with study participants and alumni via multiple modes and strategies including direct contact, email blasts, alumni web pages, print, etc.
Collaborate with the FUS research and ECAN program team members to bring coherence across these efforts and to ensure families understand how the efforts have intersections, but serve different purposes and require different types of engagement from them.
Complete the annual informed consent process for FUS participants and maintain accurate, complete study participant and alumni databases with necessary contact and demographic information and thoroughly document all outreach efforts and communications to ensure coordination among project teams
Maintain accurate documentation of FUS participant and ECAN member engagement
Develop and distribute appropriate information to study participants, alumni members, and staff in accordance with the outreach work plan
Work closely with ECAN Assistant Director and Manager and Director, Research & Evaluation and the Director, Research & Evaluation for FUS to plan and implement a multi-layered outreach approach to sustain and increase engagement and reduce attrition.
Duties to support FUS only:
Lead the communication and scheduling of data collection with FUS parent and student participants. Collaborate with research team members as needed. Research team members will actually collect the data via survey, focus groups, interviews, and/or direct assessment.
Duties to support ECAN only:
Maintain records of ECAN partners, referrals, contributions, and other relevant programming, resources, and/or activities in a timely fashion to support monthly meetings and reports
Provide general project support, including note-taking, work planning, and coordination and communication among team members.
Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.
Ability to implement effective outreach, communication, and marketing strategies in a customer-oriented manner
Ability to be creative and proactive in assessing and managing multiple tasks, organize workflow to address and adjust to shifting priorities, exercise sound independent judgment in repeated and routine responsibilities, and ask questions effectively.
Highly organized, superior attention to details, and able to independently complete tasks and deliverables efficiently and by their deadlines.
Demonstrated accountability and ownership over projects, tasks, and progress
Ability to develop new procedures and to learn and apply new technologies as needed.
Ability to work in a professional, culturally-competent manner with diverse families, staff, teams, and other external partners.
Demonstrated interest in social justice and/or issues affecting young children/families.
Excellent relationship-building and verbal and written English communication skills.
Fluidity with internet usage, word processing, email, and presentation software (e.g., Microsoft Word, Excel, Outlook, PowerPoint, Publisher) required.
Experience with web-based platforms for managing and documenting efforts with clients or customers (e.g. Salesforce) preferred.
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.
General office conditions. Exposed to moderate noise levels.
Available to work some evenings and/or weekends
Ability to travel locally independently
Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Frequently required to talk and listen to other individuals in person or by telephone or other web-based technology
Regular in-person attendance is a necessary and essential function.
Must be able to manually operate and use a phone, computer and other office equipment
Required to sit at a desk and focus on a computer screen for large portions of time
Must be able to use repetitive wrist, hand and finger movements to type regularly
Must be able to lift objects up to 15 lbs. in weight
Bachelor’s degree in social sciences, behavioral sciences, education, research/evaluation methodology, or related discipline from an accredited university or college
5 years of experience working for a non-profit or community-based organization focused on efforts with parents and families with young children
1 to 3 years of direct experience with families or communities similar to those served by Educare Chicago preferred
Already, or able to become, certified in conducting research with human subjects (e.g. CITI)