The Position: The Vice President and Chief Information Officer (CIO) is responsible for leading the information technology function at EDUCAUSE. The CIO provides the leadership, management and vision necessary to ensure EDUCAUSE IT provides the resources (infrastructure and services) and technology solutions to optimize organizational performance and alignment with strategic and operational goals of the organization. The CIO will oversee a team of 12 people nine of which are direct reports.
The CIO reports to the CEO and is a member of the Executive Team. The CIO works in partnership with the CEO and other executives to ensure that strategic goals and initiatives are translated into tactical and operational plans for implementation by the IT department.
Responsibilities: Strategic Development, Planning, and Leadership
Contribute to the development of the association’s plans and programs as a strategic partner.
Establish and maintain credibility throughout the organization and with the Board as an effective developer of solutions to business, program, and technology challenges.
Provide technological leadership to the Executive Team and program directors in matters of strategic decision making, planning and resource management.
Ensure the development and timely and effective implementation of tactical and operational plans driven by strategic goals and initiatives.
Coordinate with external benchmarks to ensure relevance and cost-effectiveness of recommended IT strategies.
Engage with senior IT staff to develop the IT department budget.
IT Infrastructure Planning and Implementation
Collaborate with the executive and senior leadership teams to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the organization.
Ensure collaboration, communications, prioritization, and alignment of IT initiatives/projects to the goals of the organization.
Maintain and develop a robust, highly available and secure Azure infrastructure.
Maintain and develop enterprise data management and Business Intelligence platforms.
Lead the development of an IT strategic plan that will complement and support the goals of the association's strategic plan.
Stay abreast of new developments in the information technology industry and makes recommendations to forecast problems and provide solutions for both current and future needs.
Facilitate communication between executive leaders, management, staff, providers, and others to ensure a superior, customer-oriented operation that is cost effective while being responsive to the needs of EDUCAUSE, its staff, and its members.
Collaborate with other senior executives and program staff to support an effective partnership between association operations and programs in delivering events, resources, and services to members.
Apply industry best practices for the development, deployment and operation of IT services, platforms and applications such as IT project management, IT service management, IT vendor management and IT architecture.
With the Director of IT Operations, maintain a comprehensive security program that includes risk management; security operations; incident response; infrastructure security; identity and access management; end user awareness/training; and data security and privacy, as well as policies and practices that minimize risk.
Own, manage and monitor IT risks on the Enterprise Risk Register.
Manage a vendor risk management program based on best practices for judicious oversight of all stages of the lifecycle of engagement with vendors and third-parties.
Performance Management and Employee Supervision
Assess staffing needs and select, train, coach and mentor IT staff as well as conduct performance evaluations and other managerial responsibilities for the team.
Supervise IT managers including goal setting, performance management, merit increases and recruitment. Serve as a role model to aid in the professional development of direct reports.
Service and Support
Represent EDUCAUSE in a professional manner at all times; engages with co-workers, volunteers, and members in a civil, caring, and respectful way.
Support the professional development of others in their work to advance the mission and vision of EDUCAUSE.
Participate in EDUCAUSE events and activities as needed. Travel may be required to support EDUCAUSE conferences/events, research team operations, and external events relevant to the position.
Act as a departmental liaison with employees, members, volunteers, volunteer groups, and clients.
Support members in a manner that facilitates their growth, engagement, and enhances their EDUCAUSE experience.
As a frontline user of EDUCAUSE systems and data services, comply with data quality standards; adhere to data governance policies, procedures, and processes for ensuring data integrity. May act as the application or data collection lead for the department.
Perform other duties as assigned.
Diversity, Equity, and Inclusion EDUCAUSE recognizes that the unique backgrounds, talents, skills, and contributions of every individual improve and enhance the quality of the organization. Creating an environment of inclusion is each employee's responsibility. This includes, but is not limited to:
Treat everyone with dignity, respect, and fairness.
Share insights and input as work contributor.
Listen to and acknowledge others’ contributions.
Contribute to an open and inclusive environment across demographic categories and physical locations.
Know and understand your social style and seek to improve your versatility by understanding the strengths perspectives, work styles, and motivations of co-workers.
Meet others at their point of need and help support organizational achievement.
As a supervisor, ensure everyone’s input is heard and considered.
Executive Team Expectations Executive team members report to the president/CEO and comprise the top-level strategic group at EDUCAUSE. While individual executive team members’ portfolios vary, every executive team member is a full member of this group and each member’s voice carries equal weight around the collaborative executive team table.
Foundational Executive Team Expectations
Executive team members will exhibit the highest levels of teamwork, civility, professionalism, and integrity as a model to other employees, especially when it comes to:
Recognizing the executive team as the “first team” and the place for inviting feedback on each other’s work to advance EDUCAUSE, not individual or area, priorities.
Holding each other accountable, including pointing out behaviors that hold the team back.
Voicing opinions even at the risk of causing disagreement and dealing with issues before moving on.
Communicating a unified/coherent leadership vision and messages to staff, including rallying together with unified messaging after a decision is made (even if there is disagreement).
Contributing to the executive team as a place where individuals can ask for help, share struggles, and acknowledge mistakes.
Earning and building trust with each other and assuming positive intent.
Executive team members are focused on service to members and to own their continuous improvement.
Executive team members are committed to fairness, equal opportunity, and the EDUCAUSE priority of advancing diversity, equity, and inclusion in the workplace and across the community it serves.
Executive team cares about the workload and morale of all employees and seeks to make EDUCAUSE an excellent place to work by embodying these employee values:
aspiring to be the best,
working well together, and
believing in each other.
Qualifications: Education and Experience:
Have a minimum of ten years of progressive experience in Information Technology; 5 years in a director level or a senior level IT position.
Experience managing the IT function inside an association and/or a higher education environment.
Minimum of a bachelor’s degree from a regionally accredited institution is required.
Possess a solid understanding of higher education and the higher education technology community.
Knowledge, Skills, and Abilities:
Ability to synthesize complex IT solutions and plans and communicate them in writing and verbally to senior managers, board members, and membership, as needed.
Ability to work effectively and independently.
Must practice confidentiality on all financial and personnel matters.
Advanced writing and critical thinking skills.
Detail-oriented with excellent organizational skills.
Advanced team and project management skills.
Advanced Knowledge of Microsoft Office Suite.
Familiar with a variety of software platforms including ERPs, CRMs, LMSs, and Office productivity tools.
Familiar with a cloud-first philosophy, virtualization, and diverse end-point device strategy.
Familiar with Information Security and Privacy strategies and tools.
Excellent leadership, interpersonal, communication (oral and written), and organization skills.
Demonstrated ability to actively and enthusiastically work in a collaborative manner with co-located and distributed employees.
Demonstrated ability to run a service-oriented organization that delivers effective and efficient services to both internal and external customers.
Possess a proven track record of efficient, effective, and innovative organizational management and staff professional development.
Familiarity with IT strategic, tactical, and operational planning. Experience with preparing and managing IT operational and capital budgets.
Demonstrated experience working and contracting with IT vendors, developing RFP’s, evaluating proposals, and leading diverse, complex IT project initiatives.
Ability to generate respect and trust from staff and external constituencies.
Demonstrated ability to mentor and motivate staff.
Ability to travel to support EDUCAUSE events, meet with the board, and participate in team meetings.
The salary range is $180,000 - $220,000 and placement within this range is subject to experience and qualifications.
About the Institution: EDUCAUSE helps those who lead, manage, and use technology to shape strategic decisions at every level. EDUCAUSE actively engages with colleges and universities, corporations, foundations, government, and other nonprofit organizations to advance technology innovation—of particular importance over the last two years, when technology has been a pandemic lifeline across the globe.
Through its many programs, services, publications, resources, and activities, EDUCAUSE and its members contribute to and elevate the international conversations related to the strategic role of technology in higher education, working to clarify the current environment, identify emerging trends and effective practices, and influencing the evolution of technology innovation in higher education.
Counting nearly 1700 colleges and universities as members, EDUCAUSE is at the crossroads of important higher education issues, and active individual members in the community span campus units, divisions, and roles, including enterprise IT, teaching and learning, cybersecurity, and more.
Membership is open to institutions of higher education, corporations serving the higher education information technology market, and other related associations and organizations. While the majority of EDUCAUSE members are located in North America, many of these institutions have a worldwide footprint, and a large proportion of member institutions are international.
Formed in 1998, EDUCAUSE was created through the merger of two organizations, CAUSE and Educom, comprising six decades of service to the thriving higher education technology community.
To Apply: Confidential review of applications will begin immediately and continue until the position is filled; for best consideration, apply by November 1, 2022. Please submit a PDF version of your resume and a letter of interest explaining your suitability for this position.
EDUCAUSE recognizes that the diverse backgrounds, talents, skills, and contributions of every individual improve and enhance the quality of the organization. EDUCAUSE is an equal opportunity/affirmative action employer with a strong commitment to diversity, equity, and inclusion. EDUCAUSE prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.