Little Brothers Friends of the Elderly Chicago Chapter (LBFE) seeks an experienced professional with a demonstrated track record of working collaboratively with an executive team to guide the direction of the organization. The Director of Volunteer Services and Community Engagement will lead LBFE’s volunteer recruitment, retention and recognition efforts, as well as lead and manage the Volunteer Services team. The Director will also lead the organization’s efforts to establish and cultivate new volunteer relationships with corporations, businesses and community groups. The position reports to the Chief Executive Officer, works closely with the LBFE Senior Management Team, comprised of the Chief Development Officer, the Director of Finance, and the Director of Program, and oversees a staff currently consisting of 5 individuals. The Director of Volunteers Services and Community Engagement will be expected to work LBFE annual events on two of the three major holidays (Easter, Thanksgiving and Christmas).
In this role, you will:
Lead the Volunteer Services Team to excel in the achievement of volunteer service goals and provide superior volunteer services.
Motivate and inspire the team to create a collaborative, transparent and inclusive team culture.
Guide and coach the Volunteer Services Staff Team to excellence.
Provide ongoing staff feedback and annual performance evaluations and implement corrective actions when necessary.
Provide for staff development.
Lead LBFE in actively engaging a diversity of community groups, cultivating and developing ongoing relationships to grow Little Brothers resources and impact.
Lead efforts to identify, form and cultivate strategic relationships with corporations, small businesses, civic groups and educational institutions to increase awareness of volunteer opportunities with Little Brothers, grow the volunteer base and provide resource development opportunities.
Collaborate with the Chief Development Officer and the Director of Program to manage and steward stakeholder relationships and when appropriate solicit funding and other needed resources.
Prepare and participate in presentations and reports to key stakeholders.
Recruit, develop and support a cadre of committed volunteers to meet the short and long term goals of LBFE.
Analyze LBFE data and current volunteer demographics and trends as well as external trends to develop and execute a strategic volunteer recruitment plan.
Build on existing LBFE volunteer onboarding and volunteer relationship management processes to improve volunteer retention and offer volunteer opportunities on a trial basis.
Lead the effort to grow meaningful volunteer leadership opportunities that will significantly shift the focus from staff driven to volunteer driven work.
Drive the creation and implementation of short and long term volunteer services goals, objectives and tactics in support of the organization’s strategic plan.
Engage the Volunteer Services Staff Team in the annual planning process.
Participate in periodic organization long range strategic planning.
Devise and utilize metrics to measure and ensure results.
Design and implement quality control systems that demonstrates LBFE’s commitment to quality and ensures consistency in the LBFE volunteer experience.
Design a best practice volunteer management quality control system.
Create standard operating procedures for feedback.
Ensure that services provided to volunteers meet the quality standards.
Engage in cross team collaboration in support of LBFE’s mission and achievement of shared organizational goals, strengthening the organization’s culture of collaboration.
Work collaboratively with the Director of Program in the planning and execution of all programs involving volunteers and promote strong collaborative relationships between Program and Volunteer Services staff.
Work with the Director of Program to design protocols for the acquisition and onboarding of volunteers.
Work with the Director of Program to design ongoing training for Program staff in the area of volunteer cultivation and management.
Contribute to the development of grant proposals working in partnership with the Chief Development Officer.
Work with the Finance Department by developing and monitoring the Volunteer Services expense budget, ensuring timely reconciliation, and filing of receipts and other records.
You will be successful in this role if you are a dynamic, results-oriented leader and a creative, innovative thinker who has:
Exceptional leadership capacities, including:
The ability to inspire, motivate and guide team members to accomplish goals.
A commitment to developing leadership in others through coaching and mentoring, guiding team members to high performance
Skill in resolving conflicts using diplomacy and tact
A high level of integrity, transparency and ethical behavior with:
A focus on creating a culture that fosters high ethical standards
Compassion and respect for the needs of others
Clear and convincing oral and written communication skills, and who is:
Comfortable and effective as a public speaker
An effective listener and can communicate well across multiple platforms including telephone, email and in-person
Strategic planning skills, demonstrating the ability to:
Drive the creation and implementation of strategic and annual plans
Plan, implement and prioritize multiple projects requiring attention to detail and accuracy
Experience and Qualifications Necessary for this Role
Possess a Graduate degree.
Be a nonprofit professional who has at least ten years’ experience and demonstrated success leading and motivating a staff team and with a professional track record of managing a volunteer services program bringing best practices in the volunteer management field.
Have experience with community outreach and engagement and volunteer recruitment.
Be passionate about the mission and work of Little Brothers Friends of the Elderly and be comfortable working with older adults.
Have experience in leading and managing projects, coordinating with team members to achieve desired outcomes.
Understand and have experience using a volunteer database as well as knowledge and aptitude of Microsoft Office Suite and Microsoft Access.
Have experience preparing a budget and understand financial statements.
Possess a valid Illinois Driver’s License; own a vehicle and have the ability to drive an automobile/van.
Additional Salary Information: Salary is commensurate with experience
About Little Brothers Friends of the Elderly Chicago Chapter
Little Brothers – Friends of the Elderly (littlebrotherschicago.org) is a national network of nonprofit, volunteer-based organizations committed to relieving isolation and loneliness among seniors aged 70 and older. Our mission is to offer to people of goodwill the opportunity to join the elderly in friendship and celebration of life. Together with our trained and dedicated volunteers, we create a... caring community in which our elders know they are deeply valued. LBFE, a distinguished leader in the field of aging, has been serving Chicago’s elderly for nearly 60 years.
Growing national recognition and understanding of loneliness and its harmful mental and physical health effects only affirm what our organization has known for many years. It is estimated that 1 in 5 people older than 50 are affected by isolation, which is associated with higher rates of chronic disease, depression, dementia, and death. According to census data, an estimated 49% of Chicago homeowners older than 65 were living alone in 2015. In 2017, LBFE Chicago will serve 1,300 Chicago men and women who are growing old alone – without meaningful connections or support from family and friends. Without Little Brothers in their lives, half of our elders would have fewer than two 30 minute conversations each month.
Little Brothers’ motto flowers before bread expresses our philosophy that people need joy, beauty and friendship as much as the basic necessities. Little Brothers’ core programs and activities focus on friendship and socialization opportunities and are always free-of-charge. Our Visiting Programs, at the heart of LBFE’s work, bring volunteers and staff to visit elders in their homes, including nursing homes, to create long-standing friendships. Celebrations of Life include outings, birthday parties and three large parties on Thanksgiving Day and Christmas Day and the annual spring celebration of our founder, the Fête d’Armand Marquiset. The Summer Vacation Program offers three-night, four-day and overnight getaways, as well as daytrips to Audrey’s House, our vacation home and year-round program center in Batavia, Illinois. In addition, volunteers bring in-home vacation experiences to our homebound elders. Other programs and activities include special interest clubs, such as Coffee Club, Movie Club and Creative Café, which regularly bring elders together with their peers and LBFE volunteers and staff to share in hobbies and conversation. The Intergenerational Program connects elders and students of all ages in a variety of activities that create mutual-learning opportunities. Our Food Bag Delivery Program ensures elders with the greatest need have enough food all month. The Holiday Gift Program provides 1,000 elders with a special, personalized gift from individual donors. Our on-site social worker specializes in case management and referral services to help elders remain connected, secure, independent, and in their own homes for as long as possible. The Lloyd Walding Brain Fitness Center is our computer lab where elders use programs, games, and listening activities to stay mentally active.
Volunteers help fulfill our mission and make our work possible, supporting our elders much as family would. Each year, hundreds of new volunteers meet the elderly in friendship, joining a group of long-term volunteers.
Founded in France in 1946 by philanthropist Armand Marquiset, the Chicago Chapter was the first LBFE location in the United States, opening in 1959. It is located at 355 N. Ashland Ave. LBFE Chicago is a stable and growing organization with an expense budget of $4,167,907 and a diverse funding base with donations from individuals, corporations and foundations.