| The Donor Database Manager creates and maintains constituent records within the donor database (Blackbaud Raiser’s Edge, NetCommunity) in an accurate, consistent, productive and service-oriented manner. Primary responsibilities include maintaining the integrity, quality and accuracy of the donor database through the development of policies and procedures and overall management.
Primary Duties and Responsibilities
Database Administration - Responsible for oversight and management of alumni/donor database - Blackbaud Raiser’s Edge (RE), Modules, NetCommunity and customized plug-ins
- Create and maintain constituent data to ensure data is properly input and updated
- Build and run standard and customized queries, exports and reports within RE to assist with quality control efforts and donor stewardship
- Prepare import and export files as necessary; manage plug-in configuration files
- Responsible for all gift processing (cash, credit card, gifts-in-kind, matching gifts, etc.) and management including input into database
- Coordinate with finance staff and various departments to process donations
- Oversee reconciliation of all donations to ensure timely reporting and stewardship
- Conduct research to analyze data and provide guidance of metrics for tracking overall giving
- Develop, run and prepare reports (financial, historical analysis, alumni data, benchmarks, etc.) for various presentations and meetings
- Integrate modules (email, event, volunteer, etc.) to connect to constituent records for optimal solicitations and cultivation strategies
- Build out NetCommunity site and manage content for alumni web pages and online directory
- Ensure database integrity by conducting regular data clean-up and audits; recommend measures to continually improve data quality and accuracy
- Be the subject matter expert on coding and functionality within database by participating and/or leading discussions of database protocol and best practices; developing policies/procedures; and leading training sessions
- Develop and maintain a procedure manual for system management including constituent records and gift processing
- Balance policy/strategy responsibilities with hands-on data entry, production and daily database management
- Remain adept to Blackbaud updates, complete training on products including RE and NetCommunity
- Serve as liaison with Blackbaud account team to manage renewals and product offerings
Donor Stewardship and Cultivation - Manage Prospect Module to assist in identifying new and existing donor capacity for specific solicitations
- Produce standard reports to facilitate analysis and decision-making
- Build queries and exports for alumni and donor lists as requested
- Suggest and/or pull segmented lists based on criteria for appeals, targeted mailings and events
- Produce merge mail correspondence for appropriate signatures for acknowledgement letters
- Ensure accuracy, integrity and timeliness of donor recognition and input in Raiser’s Edge
- Contact alumni and donors as necessary to gather information to update records and/or process gifts
- Conduct research and analysis to discuss donor stewardship and cultivation strategies
- Proactively research best practices and industry trends in nonprofit sector
Additional Duties and Responsibilities - Work in a team environment on department activities and events as needed
- Proactively participate in team, departmental and organizational meetings, providing updates and suggestions for improvement of data governance and database management
- Maintain knowledge of new developments and features of online database system
- Assign student workers to assist with completion of data projects
- Assist with other duties and tasks, as assigned
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