Cures Start Here. At Fred Hutchinson Cancer Research Center, home to three Nobel laureates, interdisciplinary teams of world-renowned scientists seek new and innovative ways to prevent, diagnose and treat cancer, HIV/AIDS and other life-threatening diseases. Fred Hutch\u2019s pioneering work in bone marrow transplantation led to the development of immunotherapy, which harnesses the power of the immune system to treat cancer. An independent, nonprofit research institute based in Seattle, Fred Hutch houses the nation\u2019s first and largest cancer prevention research program, as well as the clinical coordinating center of the Women\u2019s Health Initiative and the international headquarters of the HIV Vaccine Trials Network. Join us and make a difference!
The IT Service Delivery Manager (SDM) will serve as a technical leader for all aspects of the cloud application portfolio. This role will manage a team of technical service delivery managers and assist with coordination of business and technical teams to define and develop comprehensive technical solutions to support the needs of Fred Hutch. This role will also evaluate technologies, manage vendors, SOWs, SLAs, contracts, and the RFP process. The IT Service Delivery Manager will work with functional teams to assess and develop technical, business, and integration requirements. This role will work with the IT leadership team to develop strategic direction for the team and technology including development and execution of a technology cloud roadmap for current on-premises applications along with roadmap for the current cloud application portfolio.
The IT Service Delivery Manager for SaaS solutions reports to the Director of Enterprise Application Services.
The IT SDM orchestrates the SD team and defines and delivers cloud services and manages the cloud portfolio. Using a combination of technical knowledge, people management, and influence, to deliver cloud solutions, the SDM provides leadership which ensures service and technical expectations are met; proposed solutions will meet both customer\u2019s needs and operational efficiencies; provides exceptional vendor management and escalation/problem-resolution frameworks, and is astute in short-term and long-term planning. The SDM manager provides direction for various projects and activities; reviews and evaluates the SDM team\u2019s work, portfolio, and prepares performance evaluations, partnering with leadership to deliver process improvements and strategic direction. The SDM manager has expertise in collaboration, building strong partnerships, complex problem-resolution and people management.
The Seattle Cancer Care Alliance was incorporated in 1998 as a separate, jointly governed non-profit that included the cancer programs of three partners. Seattle Cancer Care Alliance is a cancer treatment center that unites doctors from Fred Hutchison Cancer Research Center, University of Washington Medical Center, and Seattle Children’s. The purpose of this organization is to provide state-of the...-art patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond. The Seattle Cancer Care Alliance is the only NCI-designated comprehensive cancer center in the Northwest, and according to the National Cancer Data Base, Seattle Cancer Care Alliance patients in general have better survival rates than patients treated at other cancer treatment centers.