The Coordinator, HR Global Operations serves as a primary contact to foundation staff globally to resolve inquiries and requests for HR transactions. This role ensures efficient and accurate execution of a variety of HR operational activities that are associated with the lifecycle of employees, contingent workers and job candidates. The coordinator understands and interprets HR policies and programs to provide exceptional service to employees. She/he also serves a critical role in managing HR employee data in Workday and personnel files, including data entry, integrity, auditing and reporting. A coordinator is a subject matter expert in at least one HR center of expertise and/or HR program to manage escalations, solve them and, when necessary, escalate to HR COE for final resolution. This role collaborates closely with peers and HR colleagues in HR Global Operations, Talent Acquisition, Total Rewards, Learning & Organizational Development, HR Planning & Analytics, and the HRBP team to continuously evaluate and improve HR’s operational efficiency and effectiveness.
This role is based in the Beijing, China office. Applicants must hold a Chinese passport.
This is a Limited Term Employee position with a 2-year duration.
Responds to and efficiently resolves inquiries from employees and managers relating to HR policies and programs; engages HR COE’s when needed for resolution
Provides exceptional support to employees and candidates
Ensures inquiries are managed and tracked in ZenDesk; keeps all HR systems updated real-time as required for role
Manages employee and position data in WorkDay including data entry, integrity, auditing and reporting
Provides a wide variety of administrative and coordination oversight for activities supporting the employee lifecycle, including but not limited to: job postings, candidate phone screen and interviews, offer letters, background checks, new hire set-ups for employees and contingent workers, employee relocation and work authorization, onboarding and orientation, creation and management of employee files, LMS administration, separation agreements, employee and contingent worker departures
Develops deep knowledge relating to one or more HR COE and/or HR programs, enabling the Coordinator to effectively manage complex employee requests or inquiries relating to that HR discipline on behalf of HRGO coordination team; determines when and how to engage with COE colleagues to resolve issues; partners with COE colleagues to identify ways to continuously improve services; manages inquiries and requests from COE colleagues
Analyzes HRGO services and transactional data to identify ways to continuously improve HRGO’s effectiveness and efficiency, and a more positive experience for employees, managers, candidates, and contingent workers
Serves as a thought partner to HR and other colleagues on issues within the span of HRGO Coordinator’s responsibilities
Assists with training new members of HRGO Coordination team
Participates on HR projects and initiatives
May provide oversight and support to the HR team with duties such as contract requests/administration and email distribution lists
Keep apprised and updated on relevant HR policies, systems and procedures
China Related Responsibilities
Develops an understanding of HR trends within China specifically and Asia Pacific region generally
Serves as a liaison between HRBPI Manager and HRBP on HR issues, concerns and\or trends within the China Country Office and region
Can be leveraged as a resource by COE’s to provide feedback on projects and or work streams before deploying to China Country Office and region
Serves as a conduit that connects China employees with appropriate HR resources
E.g. can be intake for mobility, benefits questions etc. and route employee to appropriate individual\team within HR
Education and Core Knowledge and Skills
Bachelor’s degree and 3-5 years of relevant work experience
Experience managing data in an HRIS, preferably Workday, including data entry, integrity, auditing and reporting.
Proficient user of an of an HRIS, preferably WorkDay, and/or other HR systems and tools including ZenDesk, BrassRing, SumTotal, and SharePoint
Capable of becoming a subject matter expert in one or more HR system and/or tool used by the foundation; demonstrated ability to train and coach others to use HR systems or tools
Experience co-designing processes and workflows for an HRIS
Demonstrated ability to interpret, understand and explain HR policies, programs and processes
Familiarity with one or more HR specialties/COE
Outstanding customer focus
Highly collaborative with strong communications skills (written and verbal) and interpersonal effectiveness; able to interact effectively with individuals from a variety of cultural backgrounds and styles
Detail orientation and accuracy
Strong planning, execution, coordination and organizational skills; very proficient at prioritizing and multi-tasking
Strong problem solving skills and ability to deal with ambiguity; solid analytical skills
Ability to maintain confidentiality and use good judgment when dealing with employee requests and issues
Intermediate to advanced abilities with Office suite of applications
The ability to work independently to achieve results
As part of our standard hiring process for new employees, employment with the Bill and Melinda Gates Foundation will be contingent upon successful completion of a background check.
The Bill & Melinda Gates Foundation is dedicated to the belief that all lives have equal value. We’re committed to creating a workplace where employees thrive both personally and professionally. We also believe our employees should reflect the rich diversity of the global populations we aim to serve—in race, gender, age, cultures and beliefs—and we support this diversity through all of our employment practices.
All applicants and employees who are drawn to serve the mission of the Bill & Melinda Gates Foundation will enjoy equality of opportunity and fair treatment without regard to:
From poverty to health, to education, the Bill and Melinda Gates foundation focuses on improving the lives of billions of people worldwide. There are four problem areas the organization focuses on; the Global Development Division, Global Health Division, United States Division, and Global Policy & Advocacy Division. In developing countries the foundation focuses on improving the health and welln...ess of people as well as helping children and families escape from extreme hunger and poverty. In the United States, the foundation focuses on low-income families and makes sure that everyone has opportunities to receive an education that will help them succeed. The foundation works with numerous organizations around the world to tackle critical problems and addresses challenging inequalities. The headquarters of this organization is based in Seattle, Washington, one of the most proactive global health and non-profit cities in the world.