At Meeting Expectations, service is our business. We thrive on speedy resolution to our clients’ needs and concerns, and can do so with grace and a smile. Our Association Management Team is a specialized group of professionals who work to understand the client’s vision and support the board and committees as they focus on high-level goals to ensure the association’s successful future.
As a Sr. Education Coordinator, you will assist in management of the educational and certification programs, products and services provided to members of multiple Association Clients. You will gather and prioritize educational offerings, product and association requirements, with the goal to deliver remarkable products and services that differentiate the association and bring value to membership. You will report to client education lead staff members. We’re always striving to find ways to do things better, ensuring our customers have the best experience possible, so we look to our employees to help us improve.
Principal Duties and Responsibilities:
Oversees continuing education course offerings, required filings and compliance with all rules issued by the individual governing body, certification board, or other agencies.
Participates in education session coordination and administration for association and affiliate events.
Issues certifications, renewals, and non-renewals and assists individual members on their certification status.
Develops speaker guidelines, processes and procedures to achieve goals and objectives for client events.
Updates the membership database for course participants and certifications.
Processes designation applications and designation certificates for members.
Manages educational webinars for association membership, including securing speakers, marketing and registration, event hosting and facilitation.
Manages website content related to educational offerings and association products.
Works closely with volunteers and staff event teams to ensure programming is accurately promoted, scheduled, and evaluated.
Responds to client requests in timely, professional manner.
Manages various membership programs and initiatives.
Develops web content and electronic membership communications.
Support the overall goals and objectives of the association through additional responsibilities as required.
Bachelor's degree, preferably in education or marketing
2 or more years member relationship management experience
Experience with association management software and webinar platforms is preferred.
1-4 years of event management experience or presentation management experience with content design, presentation skills and speaker management, preferably in non-profit membership organizations
Proven success in project management with excellent organizational and proofreading/editing skills
Excellent oral and written communication and interpersonal skills including ability to coach speakers and enforce association guidelines
Experience with speaker management software preferred
Strong organizational and time management skills
Proficient in MS PowerPoint, Word, Excel and Outlook
Meeting Expectations has provided full service conference planning and association management services since 1992. Over the years we have developed a solid reputation within our industry for the flawless execution of events and for providing superior association services. We foster an environment that enables team members to achieve personal and professional growth and success while providing consistently superior services.