Ravinia, North America's oldest music festival, stands today as its most musically diverse, presenting over 140 different events throughout the summer. These concerts run the gamut from Yo-Yo Ma to John Legend to the annual summer residency of the nation's finest orchestra, The Chicago Symphony Orchestra.
The 36-acre park is nestled in a gently wooded area that makes it an enchanting place to experience music. Guests can bring their own picnics or eat at one of the park restaurants.
As a nonprofit organization, community outreach and music education initiatives are our mission. Over 75,000 people are served through Ravinia's Reach*Teach*Play programs each year, ensuring that great music remains accessible to all.
The Donor Records Coordindator reports to the Associate Director of Development, Programs & Operations and is responsible for overseeing the processing of all development contributions, acknowledgment letters and receipts. Primary responsibilities include maintaining the accuracy of the fundraising database and donor files, coordinating all aspects of records and reporting for the Development Office and participating in donor customer service. The ideal candidate for this position enjoys working with people and has a high comfort level dealing with donors. If you are interested in expanding your expertise in nonprofit administration and specifically fundraising, we look forward to considering your application.
Duties and Responsibilities
· Oversee the gift entry process and maintenance of contributor records in the fundraising database.
· Process all cash, credit card, stock and in-kind gifts. Work closely with the finance department to ensure accurate accounting of all contributions, including preparation and delivery of deposits, daily batch control reports and other additional supporting documents.
· Oversee gift acknowledgment process and receipts in accordance with IRS reporting requirements.
· Oversee electronic master filing process for department as well as daily gift files.
· Coordinate the Annual Report Listings circulation and dissemination. Distribute listings throughout department, ensure timeliness of department submissions and send Annual Report/holiday hours announcement email to all donors.
· Coordinate donor Program Magazine Listings process, beginning pre-season and continuing throughout the summer.
· Coordinate the Donor Ticket Request (DTR) "Uns" process. Circulate list of DTRs placed without a gift, resolve situation accurately and quickly to ensure proper ticket filling for all donors.
· Coordinate the Donor Ticketing Exception process, ensuring that all development staff are following specific guidelines to assure proper ticket filling for donors at all levels during preseason donor offerings.
· As a member of the development queue, answer email and phone donor inquiries year-round, especially during high traffic times throughout the year.
· Serve as a Development representative for donor stewardship in park during season, especially at donor gates and various donor events.
· Find and help implement new ways to utilize technology to improve efficiency and improve data integrity, freeing up time to continue work on enhancing the donor experience.
· Prepare weekly operating support reports.
· Coordinate bi-monthly time sheet collection from development staff.
· Special projects and other duties as assigned.
Education and Experience
· Bachelor’s degree in related field required
· 2-3 years progressively responsible experience working with database maintenance, computer processing or related area
· Experience with The Raiser’s Edge required
· Ability to manage multiple tasks simultaneously
· Strong ability to work with other team members and departments
Knowledge and Skills
· High competency in spreadsheet management, general database software and functionality, data intregrity and Raiser's Edge Importing funcitionality (for automatic gift and constituent entry) a must
· Organization and attention to detail a must
· Ability to prioritize tasks appropriately in a fast-paced office environment
· Excellent communication skills, both verbal and written
· Strong organizational and problem-solving skills
· Ability to interact well with all different types of people and high comfort level working with donors
Embrace and actively support Ravinia’s culture of integrity, professionalism, collaboration, mutual respect, and customer focus.
Work effectively in a fast-paced and intense customer-focused environment that frequently requires employees at all levels to work evenings and weekends, especially during the summer Ravinia season.
Required to work some evenings and weekends throughout the summer concert season and as needed during the remainder of the year to represent the Festival at functions and to prospect and cultivate donor relationships.
Ravinia, North America's oldest music festival, stands today as its most musically diverse. The privately run not-for-profit presents over 100 different events--something different every day--throughout the summer. These concerts run the gambit from Sting to Matisyahu to the annual summer residency of the nation's finest orchestra, The Chicago Symphony Orchestra.
Ravinia employs about 50 full-t...ime staff year round, but that number explodes tenfold as summer arrives and seasonal jobs go to ushers, waiters, phone center operators and others who help the show to go on.
Ravinia runs the Ravinia Steans Music Institute on its grounds. This summer music conservatory awards 60-70 fully paid fellowships each year to the most talented young professional musicians from around the world to work with an esteemed faculty and the headliners who frequent the festival.
Ravinia's 36-acre park is nestled in a gently wooded area that makes it an enchanting place to experience music. Guests can bring their own picnics or eat at one of the restaurants serviced by Levy Restaurants. Children up to age 15, high school and college students are admitted free to the lawn for classical performances