Under the guidance of the Director of Membership, Marketing and Communications, and assigned Managers, the Assistant Manager, Membership is responsible for participating in the development and tactical execution of annual membership plans and projects, consistent with goals of the membership department of ASCP. This individual must be focused and determined to operate in the unique environment of membership and experience with membership recruitment and retention programs is highly desired.
As part of the Membership team, the Assistant Manager, Membership will assist with project management during all phases of assigned membership projects, as well as independently manage their own projects as assigned. Responsibilities include comprehensive project management within deadline requirements and attention to detail, working closely as the staff liaison with volunteer groups and affiliated organizations, and assist Managers with project details for research, membership, staff and governance support.
As part of a fast-paced, deadline-driven membership team, the Assistant Manager, Membership must have excellent written and verbal communication skills, exceptional organizational skills and possess the ability to independently manage multiple priorities with a high degree of accuracy with minimal supervision. S/he must work well within a team setting and be able to establish and maintain professional and diplomatic working relationships with staff from other departments within the organization, members, volunteers and vendors. Candidates must be able to think creatively to identify new opportunities and solve problems. Must be performance driven, enthusiastic, self-motivated with a strong customer service focus, and comfortable in a membership support role.
Work with select segments of members/volunteers to grow, retain, and engage each group while implementing value-added member activities.
With direction from the Director of Membership, Marketing and Communications and Manager, Membership, provide project and governance support in the management of the Fellow Council (physician volunteers), Resident Council (pathology resident volunteers), the Council of Laboratory Professionals (laboratory professional volunteers) and Commission on Membership and their respective workgroups to pursue, implement, and complete projects that meet organizational goals. Responsible for the administration, implementation, communication and follow-through of various projects and actions. Assist in managing a broad range of aspects of these volunteer face-to-face meetings and conference calls; includes planning, staffing, report and material preparation, presentations and recording and documenting meeting notes and creating meeting minutes.
Assist with planning and implementation of membership-related programming and events for the Annual Meeting.
Responsible for effectively collecting, storing and updating member data in database, including managing annual data integrity projects in conjunction with the IT department. Develops and implements means to receive and track member feedback in collaboration with IT and Customer Service.
Assist with maintenance of website and online community regarding membership items and activities, including posting new content, monitoring site, contributor outreach, and responding to inquiries, comments, and concerns. Assist in answering and responding to membership-related questions from internal staff and customer service team.
Coordinate and communicate effectively with internal and external business partners to ensure smooth and seamless delivery of objectives.
Assist with research and coordination of member recognition programs as assigned, working with related volunteer councils, and answering specific questions from applicants and Program Directors.
Along with Director and Manager, serves on the Membership Renewal Operations Group and provides support management of the annual membership dues renewal process, including working with outside vendors on key mailings.
Coordinates activities associated with the recruitment and retention of members and member outreach projects.
Conduct competitive research and analysis as needed.
Assists the Director and Manager in coordinating the annual budget for the department and its related Councils/Commissions.
Coordinates logistics, audio-visual, and catering needs for departmental meetings, vendor meetings, council meetings and the annual department retreat.
Collaborates with Marketing staff to develop and proof mailings, e-mails and social media posts.
Educational Background – BA/BS required
Work Experience – 2 years minimum experience in a project management role required. Prior work experience should consist of customer-centric roles. Prior experience in a non-profit association, specifically in a membership role with recruitment and retention, is a plus.
Demonstrable skill in project management and planning logistics.
Excellent verbal and written communications skills. Effective presentation of information and strong verbal language skills for communicating with internal staff and negotiating with external vendors.
Motivated and able to work independently and as a member of a team. Ability to handle self-driven projects efficiently.
General office skills essential. Knowledge of Microsoft Office and proficiency with client management database program(s) or comparable equivalent is required.
Ability to establish good relations with all levels of staff and customers.
Diplomacy, time management, prioritization and organization skills, attentiveness, accuracy, detail-oriented are essential.
Ability to adapt to constructive feedback and a variable workload to make improvements and function in a deadline-oriented environment.
Equal Opportunity Employer:/Individuals with Disabilities/Protected Veteran
Our society offers a generous salary and benefits package, including comprehensive medical, dental & vision plans and various other voluntary benefit plans. Competitive paid leave & flexible work/life programs. We have an excellent employer-paid annuity plan, and much more.
Our organization provides certifications, continuing education, publications, legislative advocacy and valuable members...hips for pathologists and medical laboratory professionals.
Our staff mission is to be of service to our members, the public, and our colleagues. We do this by working with our core values: collaboration, ethics, innovation and respect.
We encourage you to learn more about the ASCP at our website - http://www.ascp.org