Position Description: The Technical Business Analyst is a new position that will perform a critical role in the analysis and improvement of the ACCME’s Program and Activity Reporting System (PARS) database to ensure quality of service provided to accredited organizations and other stakeholders in the CME community.
PARS is a web-based portal designed to streamline and support the collection of program and activity data from accredited continuing medical education (CME) providers. The ACCME uses the information collected in PARS to support the accreditation process and the informational needs of the CME community, medical specialty boards, the Food and Drug Administration and other stakeholders..
Establish a deep understanding of the structure and function of the PARS database, including methods for data input and transfer between internal and external systems. Using database management software, build ad-hoc and standard queries and reports.
Use queries and reports to monitor and analyze data quality, support the production of the ACCME Annual Data Report, determine effectiveness of data services in meeting business objectives, and support requirements for data reporting to external organizations.
Analyze data and application workflows to evaluate their effectiveness and efficiency in meeting end-user needs. Proactively work with staff from all business units, accredited providers and other stakeholders to understand requirements, procedures and problems. Recommend and document solutions to improve the PARS end-user experience. Coordinate work with database and application developers to implement approved changes.
Serve as the super-user/administrator to the PARS system. Receive, understand and respond to end-user questions and issues according to established standard. Serve as the primary contact for, and provide direct support to state medical society PARS administrators.
Maintain PARS end-user documentation and work collaboratively with communications and education teams to update educational materials.
Liaise with external organizations to further data standardization within the CME industry.
Bachelor’s degree from 4-year accredited degree program, or 2-year degree from accredited degree program + directly-applicable work experience.
Minimum 5 years professional work experience.
Proficient with Microsoft Office Professional. Expert in Excel, with experience in creating and using pivot tables for data analysis.
Strong understanding of relational databases.
Proficient with SQL Server management studio. Ability to create and test complex queries, aggregations, SQL views and stored procedures.
Experience with SQL Server Analysis Services, SSIS, Microsoft Power BI, and/or Tableau highly desirable.
Strong analytical and critical thinking skills, with ability to understand inter-dependencies of multiple information systems.
An understanding of system development principles and project methodologies.
Detail oriented, with ability to multi-task and meet deadlines.
Self-motivated, collaborative team player.
Excellent verbal and written communication skills.
Strong interpersonal skills and service orientation with a passion for solving problems and helping others.
Experience with accreditation or credentialing organization, including an understanding of the healthcare and physician communities that comprise ACCME’s stakeholder group is preferred, but not required.
About Accreditation Council for Continuing Medical Education
The Accreditation Council for Continuing Medical Education (ACCME) is a not-for-profit organization based in Chicago that oversees the accreditation of continuing medical education programs across the country and internationally. The ACCME standards are designed to promote high-quality continuing medical education for physicians and teams that improves healthcare delivery and patient care. ACCME a...ccreditation is a voluntary, self-regulatory system, based on a model of peer evaluation, quality assurance, and continuous improvement. The ACCME has a staff of approximately 25 employees and is committed to providing a supportive and positive workplace. It offers a generous benefits package including medical, dental, 401(k), flexible spending accounts, and more.